Lucy Kutchins Hamilton
Amherst,MA
Summary
I’ve been working since I was about 14 years old and am comfortable in many service industries because of my experience. I have great worth ethic and problem solving abilities and i know I would make a great addition to your staff.
Overview
7
7
years of professional experience
Work History
Babysitter
Multiple families
01.2019 - Current
Food runner, Busser
Saltwater Oyster Depot
06.2024 - 08.2024
- Delivered food orders promptly and accurately to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery processes.
- Monitored dining area for cleanliness and organization, ensuring a pleasant atmosphere.
- Assisted servers in managing high-volume service periods efficiently.
- Implemented inventory tracking methods to reduce waste and improve supply management.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Coordinated with front-of-house team to optimize workflow during peak hours.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Cashier and counter service
Brooklyn French Bakery
04.2024 - 06.2024
- Responsible for baking cookies & pastries
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Monitored inventory levels at point of sale, alerting management to restock needs for optimal service delivery.
After school assistant teacher
Shambhala Yoga Studio
01.2024 - 04.2024
- Childcare, teaching calming activities and crafts projects. Maintaining clean, orderly space, customer service, and social media on Instagram
Retail used clothing department
The Big Reuse
01.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barista, Food runner, Server, POS, Customer service
Lulu & Po restaurant
06.2023 - 09.2023
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Enhanced customer experience by delivering prompt, friendly service in a fast-paced environment.
- Monitored inventory levels and assisted in ordering supplies to ensure optimal stock availability.
- Collaborated with team members to create a positive work atmosphere focused on customer satisfaction.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista, Food runner, Server, POS, Customer service
Rosalu Diner
06.2021 - 09.2022
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Ensured consistent quality of beverages by adhering to recipes and presentation guidelines.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak service times.
- Implemented efficient workflow processes, reducing order wait times during busy shifts.
- Delivered exceptional customer experiences through attentive service and personalized recommendations.
- Conducted regular equipment maintenance to ensure operational efficiency and compliance with safety standards.
Host
Santa Fe Bk
06.2025 - 08.2025
- Managed guest seating arrangements to optimize flow and reduce wait times.
- Trained and mentored new hosts on best practices for guest interactions.
- Coordinated reservations and maintained accurate waitlist to enhance guest experience.
- Developed improved processes for managing high-volume service periods effectively.
- Oversaw cleanliness and organization of host station to maintain professional appearance.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School - undefined
City-as-School HS
New York City, NYundefined
Hampshire College
Amherst, MassSkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Critical thinking
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child supervision
- Toddler care experience
- Active listening
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
Experience
Global Leadership Program, Costa Rica, Summer Community Service, 2023-06, 2023-06, Helped create gardens and murals at village school
Additional Experience
- Created a slime business. Created a commerce website through Etsy. Production, Packaging & Shipping. Advertising through social media: YouTube, Instagram
- Honey & Milk Slimes
- Sell & ship used clothing online: Depop, Etsy
Timeline
Host
Santa Fe Bk
06.2025 - 08.2025
Food runner, Busser
Saltwater Oyster Depot
06.2024 - 08.2024
Cashier and counter service
Brooklyn French Bakery
04.2024 - 06.2024
After school assistant teacher
Shambhala Yoga Studio
01.2024 - 04.2024
Retail used clothing department
The Big Reuse
01.2024 - 04.2024
Barista, Food runner, Server, POS, Customer service
Lulu & Po restaurant
06.2023 - 09.2023
Barista, Food runner, Server, POS, Customer service
Rosalu Diner
06.2021 - 09.2022
Babysitter
Multiple families
01.2019 - Current
High School - undefined
City-as-School HS
undefined
Hampshire College