LUCY LARUE
JOHNSTOWN,PA
Summary
Reliable employee seeking Customer Service Representative position. Offering excellent communication and good judgment.
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced customer service with over 34 years of experience in dealing with customers. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Home Health Care Aide
Allegheny Luthern Social Ministries
Somerste , PA
11.2013 - 07.2020
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
General Manager of Operations and Food Services
Westmont Dairy Queen... Saul Glosser
Johnstown , PA
08.1998 - 09.2014
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Responsible for hiring, training and instructing in store policies and rules.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Investigated and resolved departmental non-conformances.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Telemarketer
Intermedia Marketing
Johnstown , PA
11.2002 - 04.2014
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
Education
High School Diploma - Buisness Law
Greater Johnstown Senior High School
Johnstown, PASkills
- Home Cleaning and Sanitizing
- Daily Charting
- Dietary Orders Compliance
- Client Relationship and Rapport
- Client Documentation
- Progress Monitoring
- Family Support and Instruction
- First Aid and Safety
- Supporting Daily Living Needs
- Patient Massage
- Conditions Assessment
- Patient Health Assessments
- Care Plan Management
- Household Chores
- Activities of Daily Living (ADLs)
- Laundry Washing, Drying and Ironing
- Meal Planning and Preparation
- Household Support
- Bed Making and Changing
- Bathing Support
- Patient Care Recordkeeping
- Observation Communication
- Medical Reminders
- Companionship and Emotional Support
- Prescribed Exercises
- Patient Progress Documentation
- Ambulation Assistance
- Linens Management
- Patient and Compassionate
- Grocery Shopping and Storage
- Mobility Support
- Dressing Changes
- Wheelchair Support
- Personal Care Assistance
- Bed Transfers
- Elder Care
- Fall Prevention
- Patient and Family Interaction
- Sanitizing Surfaces
- Personal Grooming Care
- Developing Client Trust
- Breast Examinations
- Physical Bracing
- Physical Therapy Support
- Diabetes Care
- Home Health and Hospice
- Client Requirements
- Bathing and Dressing
- Safety Behaviors
- Mobilization Support
- Performance Assessment
- Behavior Redirection
- Status Updates
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Customer Data Confidentiality
- Order and Refund Processing
- Upselling Products and Services
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Credit Card Payment Processing
- Information Inputting
- Answering Customer Questions
- Cash Register Operations
- Telephone Management
- Teller Transactions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Administrative and Office Support
- Sales and Upselling
- Solving Customer Concerns
- Recommending Solutions
- Computer Proficiency
- Corrective Actions
- Establishing and Maintaining Customer Relationships
- Dispatching Workers
- Complaint Response
- Merchandise Orders and Exchanges
- Information Updates
- Good Listening Skills
- Scripted Calls
- Purchase Needs Determination
- Feedback Gathering
- Patient and Empathetic
- Maintaining Clean Work Areas
- Online Chat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Home Health Care Aide
Allegheny Luthern Social Ministries
11.2013 - 07.2020
Telemarketer
Intermedia Marketing
11.2002 - 04.2014
General Manager of Operations and Food Services
Westmont Dairy Queen... Saul Glosser
08.1998 - 09.2014
High School Diploma - Buisness Law
Greater Johnstown Senior High School
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