Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Lawlor

Fort Lauderdale,FL

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

8
8
years of professional experience

Work History

Operations Coordinator

Montce Swim
01.2025 - Current
  • Managed incoming and outgoing stock to 3PL, stores, ecommerce, and internal pulls
  • Used excel to built out ASNs (SKU charts) to track shipments to our 3PL
  • Created solutions to streamline production receiving/splitting processes
  • Trained factories on packaging production properly for 3PL delivery and ASN build out
  • Managed internal pulls to our 3PL for sample sales, collection launches, and high volume times to ensure online orders properly allocate to our 3PL
  • Created product transfers in apparel magic to appropriate warehouses
  • Managed internal pulls for Wholesale department
  • Kept production charts up to date with current product transfers, purchase orders, and status of production
  • Trained new hires, assisted managers with task delegation, and overall management of ecommerce department

Stock Lead

Montce Swim
09.2024 - 12.2025
  • Split incoming productions from factories/seamstresses
  • Interpreted and updated production charts with accurate inventory, product transfers, and SKUs pending approval from quality control
  • Created product transfers to our three storefronts, content, ICA, and ecommerce departments
  • Picked and packed online orders

Cashier & Back of House

The Good Berry Acai
01.2021 - 07.2024
  • Successfully operated the restaurant during high-volume hours
  • Managed opening and closing procedures
  • Delivered excellent customer service by creating & maintaining genuine customer relationships, clarifying questions about the menu, addressing dietary concerns, and handling customer satisfaction issues
  • Enhanced the workspace by maintaining a clean and organized restaurant
  • Trained new hires

Receptionist

Lawlor, White, Murphey
06.2018 - 08.2023
  • Receive incoming calls for fast-paced, high-volume law office
  • Direct calls to the appropriate department, attorney, or paralegal after determining the nature of the call
  • Provide clear, concise, and professional communications with clients and coworkers

Stylist

Free People
08.2018 - 03.2020
  • Greeted customers & provided personal styling assistance which required extensive knowledge of the merchandise & the ability to engage customers in a kind, polite & positive manner
  • Operated Point of Sale (POS) system & balanced registers for the following day
  • Arranged display tables/ Organized sale floor and stock rooms
  • Trained new hire

Education

Bachelor of Arts - Interdisciplinary Humanities

Florida State University
Tallahassee, FL
12.2023

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Google Suite
  • Written and verbal communication
  • Interpersonal skills
  • Customer support
  • Problem resolution
  • Team collaboration
  • Complex Problem-solving
  • Customer relationship management (CRM)

Timeline

Operations Coordinator

Montce Swim
01.2025 - Current

Stock Lead

Montce Swim
09.2024 - 12.2025

Cashier & Back of House

The Good Berry Acai
01.2021 - 07.2024

Stylist

Free People
08.2018 - 03.2020

Receptionist

Lawlor, White, Murphey
06.2018 - 08.2023

Bachelor of Arts - Interdisciplinary Humanities

Florida State University

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