Lucy Losoya

• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Negotiated with vendors to secure best pricing and terms for inventory purchases.
• Coordinated logistics for inventory movement between locations.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Performed inventory cycle counting and identified discrepancies.
• Traced missing material and shipments through vendor and customer communications.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Conducted pre-inspections to keep trucks reliable and well-maintained.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Packaged and safely loaded parts and materials to prevent damage during transportation.
• Filed vehicle logs, cargo records or billing statements according to company regulations.
• Loaded and unloaded parts from delivery trucks into designated areas of the warehouse.
• Obtained customer signature on receipt for pickup or delivery.
• Prepared shipping documents such as bills of lading and packing slips when required.
• Flexed between counter, delivery and service technician needs daily and maintained proficiency on each area.

Walmart department manager. July 2002 – February 2022

• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Utilized technology and software for inventory management and sales reporting.
• Reviewed completed work to verify consistency, quality, and conformance.
• Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
• Executed targeted merchandising and promotional plans to meet department sales goals.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
• Oversaw merchandising and display efforts, enhancing product visibility and appeal.
• Followed safety protocols and company processes and procedures.
• Conducted research and reviewed findings to solve customer issues.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.