Lucy Maddox
Cleveland,GA
Summary
Results-driven professional with a strong background in customer service management and employee training. Proficient in resolving complex customer issues with empathy, enhancing service quality, and fostering team collaboration to achieve organizational goals.
Overview
3
3
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Manager
Walmart
Dawsonville, Georgia
10.2025 - Current
- Managed customer inquiries through multiple communication channels effectively.
- Trained staff on customer service protocols and best practices regularly.
- Resolved escalated customer complaints with empathy and professionalism.
- Collaborated with teams to enhance overall customer experience strategies.
- Conducted regular assessments of service quality to identify improvement areas.
- Implemented feedback systems for continuous service enhancement initiatives.
- Coordinated scheduling and staffing to meet peak customer demand efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Overnight Manager
Walmart
Dawsonville, Georgia
09.2024 - 10.2025
- Supervised overnight staff to ensure compliance with store policies.
- Managed inventory levels and restocked shelves for product availability.
- Trained new employees on operational procedures and customer service standards.
- Conducted safety inspections to maintain a secure shopping environment.
- Maintained cleanliness and organization throughout the store during shifts.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Hired team members and trained in collaborative team environment.
Garden Associate
Walmart
Cleveland, GA
04.2023 - 09.2024
- Assisted customers in selecting plants and gardening supplies.
- Maintained plant displays to ensure appealing presentation.
- Monitored inventory levels and restocked shelves as needed.
- Provided knowledgeable advice on plant care and maintenance.
- Operated equipment for watering and maintaining garden areas.
- Conducted regular inspections of plants for health and quality issues.
- Educated customers about seasonal gardening tips and techniques.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Cultivated and maintained garden displays throughout the store.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
Education
White County High School
Cleveland, GASkills
- Customer service management
- Training and development
- Complaint resolution
- Service quality assessment
- Merchandising strategies
- Inventory management
- Problem solving
- Effective communication
- Empathy in interactions
- Adaptability to change
- Time management
- Performance evaluations
- Customer relationship management (CRM)
- Escalation handling
- Workforce management
- Support case resolution
- Positive and constructive feedback
- Loss prevention
- Budgeting and reporting
- Customer focused
- Metric tracking
- Turnover minimization
- Team building and leadership
- Decision-making
- Information security
- Report preparation
- Training programs
- Feedback collection
- Cash handling
- Product knowledge
- Adherence to high customer service standards
- Account management
Timeline
Customer Service Manager
Walmart
10.2025 - Current
Overnight Manager
Walmart
09.2024 - 10.2025
Garden Associate
Walmart
04.2023 - 09.2024
White County High School