Lucy Maranon
Chester,VA
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Achilles Foot And Ankle Center
08.2021 - 08.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, and doctors by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients 30 to 80 patient per day with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel
Receptionist
The Foot Center
04.2014 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct employee.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Server
Napoli, Dante, And Los Bandidos Restaurants
11.2013 - 04.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Metal Finisher
Stamp Tech Inc.
02.2012 - 07.2013
- Assessed finished pieces for compliance with standards and removed defective items.
- Blended, buffed or blasted away hanging burrs using abrasives and tools.
- Kept equipment in good working order by calibrating settings and performing minor maintenance.
- Used dry or liquid media to clean or prepare parts and finish operations.
Sales Representative
Avon
04.2011 - 05.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Medical Office And Billing Specialist Diploma - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2014
High School Diploma -
Woodside High School
Newport News, VA06.2011
Skills
- Medical Terminology
- Healthcare System Navigation
- Insurance Practices
- Bilingual in Spanish and English
- EMR Systems
- Customer Service
- Coordinate Referrals
- Payment Arrangements and Negotiation
- Multitasking ability
Accomplishments
- Spearheaded initiative to improve customer satisfaction..
- Facilitated feedback on new EMR system and AI implementation by providing feedback on areas that where not working.
- Managed caseload of 800 patients each month.
- Achieved better workflow through effectively helping with implementation of AI.
- Resolved product issue through consumer testing.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Spearheaded initiative to improve customer service.
- Assisted management with the training of 4 new staff members.
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Achilles Foot And Ankle Center
08.2021 - 08.2023
Receptionist
The Foot Center
04.2014 - 08.2021
Server
Napoli, Dante, And Los Bandidos Restaurants
11.2013 - 04.2014
Metal Finisher
Stamp Tech Inc.
02.2012 - 07.2013
Sales Representative
Avon
04.2011 - 05.2012
Medical Office And Billing Specialist Diploma - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
High School Diploma -
Woodside High School
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