Lucy McCoy
IMedical Holdings
Irvine,CA
13
years of professional experience
Results-oriented Senior Property Management professional with 10 years of experience overseeing commercial real estate operations, financial performance, asset management, and team leadership.
Proven track record managing 100+ commercial properties and relationships with 2,000+ tenants, with expertise in property operations, lease strategy and negotiation, financial management, tenant improvements, capital projects, and vendor management.
Currently partner directly with the Owner and Controller to oversee portfolio operations, budgeting, forecasting, cash flow, cost management, and strategic business initiatives. Lead maintenance and accounting teams, drive process improvements, and identify opportunities to enhance operational efficiency, profitability, and asset value.
Recognized for strong leadership, financial acumen, problem-solving, and the ability to manage complex priorities while delivering high-quality service to tenants, ownership, and stakeholders.
Work History
Senior Property Manager
1 Year 9 Months- Collaborate closely with the Owner and Controller to provide strategic oversight of property operations, financial performance, and all business functions across the real estate portfolio.
- Oversee budget forecasting, cash flow management, financial analysis, and cost control initiatives to enhance profitability, optimize operational performance, and drive portfolio growth.
- Supervise daily property operations, ensuring facilities, maintenance activities, vendors, and tenant services are managed efficiently and in strict adherence to company standards.
- Directly manage all tenant improvement (TI) projects from initial planning and budgeting through construction, completion, and tenant turnover, coordinating contractors, vendors, tenants, and internal teams to ensure projects are completed on time and within budget.
- Develop lease strategies for individual properties based on market conditions, property performance, tenant needs, and ownership objectives.
- Lead lease negotiations and deal structuring for each property, collaborating with tenants, brokers, ownership, and legal counsel to secure business terms that maximize occupancy, revenue, and long-term asset value.
- Evaluate proposed lease terms, tenant improvement allowances, rent structures, operating expense recoveries, lease incentives, renewal options, and other economic provisions to safeguard ownership interests and maximize return on investment.
- Provide leadership, supervision, and training to the maintenance and accounting teams, establish clear performance expectations, and improve team accountability.
- Analyze operating expenses, identify cost optimization opportunities, and implement process enhancements to elevate operational efficiency and financial outcomes.
- Collaborate with ownership and departmental leadership to develop and execute strategic initiatives, assess business opportunities, and support informed financial and operational decision-making.
- Oversee multiple priorities across property operations, leasing, tenant improvements, accounting, maintenance, vendor management, and capital projects, while upholding exceptional service standards and operational consistency.
- Develop and improve internal procedures and workflows to streamline business operations, strengthen communication, and improve coordination across departments.
- Monitor property and business performance, identify operational risks and opportunities, and provide strategic recommendations to ownership to support long-term asset value and organizational growth.
Commercial Property Manager
1 Year 7 Months- Managed the day-to-day operations of a commercial property portfolio, overseeing tenant relations, building operations, administrative functions, and maintenance activities to ensure efficient and professional property performance.
- Served as a primary point of contact for tenants and property owners, addressing operational issues promptly and ensuring services were delivered in accordance with company policies, lease requirements, regulatory standards, and contractual obligations.
- Conducted regular property inspections and developed recommendations for maintenance, repairs, capital improvements, and property enhancements to preserve asset condition and value.
- Managed and supervised vendors, contractors, and building service providers, including contract administration, scope of work, performance monitoring, and quality control.
- Led leasing activities, including property tours, prospective tenant relations, lease negotiations, renewals, and terminations, while coordinating closely with ownership and brokerage teams.
- Coordinated tenant move-ins, move-outs, space turnover, and tenant improvement projects, serving as the primary point of contact throughout the process and ensuring projects and transitions were completed efficiently.
- Managed tenant and property-related legal matters, including lease defaults, disputes, notices, and evictions, coordinating with ownership and legal counsel as necessary.
- Oversaw rent collection, tenant account reconciliation, and Common Area Maintenance (CAM) recoveries, including preparation and distribution of annual CAM reconciliations and statements.
- Monitored property financial performance, analyzed operating expenses and revenue, and implemented strategies to increase revenue, control costs, and improve net operating income (NOI).
- Developed and managed annual operating and capital budgets, prepared financial forecasts and management plans, and analyzed monthly financial performance and budget variances for ownership.
- Identified opportunities for property improvements, operational efficiencies, and portfolio growth by evaluating market conditions, tenant requirements, operating performance, and asset needs.
- Maintained regular communication with property owners, providing financial and operational reporting, performance updates, recommendations, and strategic planning support.
- Leveraged property management and financial systems to improve operational efficiency, reporting, and recordkeeping, with strong proficiency in Yardi, QuickBooks, Microsoft Excel, Word, and PowerPoint.
- Ensured compliance with applicable lease provisions, property regulations, safety requirements, and contractual obligations, reducing operational risk and protecting ownership interests.
Commercial Property Manager
1 Year 6 Months- Provide strategic oversight of commercial property operations and management, leading building staff, engineers, contractors, and service providers to maintain high standards of property condition, tenant service, and operational performance.
- Conduct comprehensive property inspections and proactively identify maintenance, repair, capital improvement, and building enhancement requirements, prioritizing projects based on operational needs, risk, and budget.
- Direct maintenance and repair programs from scope development through completion, ensuring projects are executed on schedule, within budget, and in accordance with building standards and ownership objectives.
- Manage the full vendor lifecycle, including contract negotiations, competitive bidding, scope development, pricing analysis, performance management, renewals, and contract modifications.
- Solicit and evaluate competitive bids, negotiate pricing and contract terms, prepare detailed cost comparisons, and present recommendations to ownership for approval.
- Hold vendors and contractors accountable for contractual performance, quality standards, schedules, budgets, and service-level expectations.
- Oversee the complete tenant move-in, move-out, turnover, and space delivery process, coordinating with tenants, contractors, building engineers, and ownership to ensure seamless transitions.
- Directly manage tenant improvement (TI) projects, partnering with General Contractors, architects, vendors, and tenants from initial scope through construction completion and final turnover.
- Review TI plans, budgets, schedules, and construction progress; conduct site inspections and final walk-throughs to ensure work meets tenant requirements, approved specifications, building standards, and ownership expectations.
- Manage TI punch-list completion and coordinate corrective work to ensure spaces are delivered on schedule and to established quality standards.
- Provide oversight of property accounting and financial operations, ensuring accurate and timely processing of invoices, accruals, expenses, CAM reconciliations, and other property-level financial activities.
- Review monthly operating statements and financial reports, analyze budget-to-actual performance, identify variances, and develop recommendations to improve financial results.
- Monitor property revenue and operating expenses and implement strategies to increase NOI, control costs, improve cash flow, and maximize asset performance.
- Prepare and present monthly, quarterly, and annual financial and operational reports to ownership, providing meaningful analysis, variance explanations, and recommendations for corrective action and future planning.
- Administer the commercial lease portfolio, maintaining accurate records of lease terms, expirations, renewal options, rent escalations, operating expense recoveries, and other critical contractual obligations.
- Develop and maintain accurate rent rolls and lease abstracts, ensuring management and ownership have reliable information for financial analysis, forecasting, and leasing decisions.
- Monitor property-level expenditures and cash requirements, identifying opportunities for cost containment, operational efficiencies, and improved financial performance.
- Lead leasing activities for assigned properties, meeting with prospective tenants and commercial brokers to negotiate new leases, renewals, extensions, and other lease transactions.
- Develop comprehensive lease financial analyses evaluating rental rates, tenant improvement allowances, free rent, commissions, operating expenses, escalations, and other economic terms to support ownership decision-making.
- Negotiate business and economic terms with tenants and brokers while balancing market conditions, tenant requirements, property strategy, and ownership investment objectives.
- Build and maintain strong relationships with tenants, leasing brokers, contractors, and business partners to support tenant retention, leasing activity, occupancy, and long-term asset value.
- Proactively identify leasing, operational, and revenue opportunities and work closely with ownership to develop and execute strategies that support portfolio growth and overall business objectives.
Commercial Property Coordinator
7 Months- Supported the management and administration, partnering with the Property Manager to maintain efficient day-to-day operations and deliver high-quality service to tenants and ownership.
- Managed and maintained comprehensive lease files, amendments, renewals, tenant records, and property documentation in both electronic and hard-copy formats, ensuring accuracy, organization, and compliance with company standards.
- Conducted routine property and tenant space inspections, documented maintenance and repair requirements, and coordinated with vendors, contractors, and building personnel to facilitate timely resolution.
- Monitored tenant accounts receivable and proactively followed up on delinquent accounts, coordinating collection efforts and escalating outstanding balances in accordance with lease provisions and company procedures.
- Developed scopes of work and service specifications, solicited and evaluated competitive bids, and assisted with contractor and subcontractor selection to support cost-effective property operations.
- Assisted the Property Manager with daily property operations, monthly inspections, maintenance coordination, tenant relations, vendor management, and administrative activities.
- Served as a key point of contact for tenants, managing correspondence, service requests, notices, and follow-up communications with a focus on responsiveness, professionalism, and tenant satisfaction.
- Maintained critical property management systems and records, including rent rolls, vendor databases, Certificates of Insurance (COIs), tenant information, lease data, and building access control systems.
- Assisted in the preparation and analysis of monthly property management reports, annual operating budgets, accounts receivable aging reports, and other financial and operational reports for management and ownership.
- Coordinated with property management, accounting, maintenance, vendors, and tenants to ensure accurate information flow, timely issue resolution, and consistent execution of property management objectives.
- Supported the implementation of operational procedures and administrative controls designed to improve organization, reporting accuracy, and overall property management efficiency.
Commercial Property Manager
2 Years 5 Months- Oversee financial and operational administration to advance ownership objectives, including revenue growth, expense management, tenant retention, and optimal asset performance.
- Developed and managed annual operating budgets, financial forecasts, CAM expense budgets, and annual CAM reconciliations. Prepared comprehensive monthly financial reports and ad hoc analyses for ownership and executive management.
- Directed daily tenant relations, delivering proactive solutions to operational challenges, service requests, and tenant concerns while upholding exceptional standards of responsiveness and professionalism.
- Delivered 24-hour emergency response and on-call support for building and tenant matters, coordinating maintenance teams, contractors, and vendors to minimize operational disruptions.
- Managed monthly rent billing and collections, monitored delinquent accounts, issued statutory notices, and coordinated collection and legal proceedings, including small claims actions when necessary.
- Maintained accurate and up-to-date rent rolls, tenant ledgers, lease records, and property management data, ensuring reliable information for financial reporting, leasing, and strategic management decisions.
- Coordinated property tours and appointments with prospective tenants, brokers, and stakeholders to support leasing and occupancy objectives.
- Supported initiatives to maximize rental income and control operating expenses through disciplined budgeting, expense monitoring, operational planning, and effective tenant management.
- Facilitated new lease and renewal negotiations by evaluating business terms and preparing lease agreements, amendments, renewals, and associated documentation for execution.
- Coordinated comprehensive preventive maintenance and regulatory compliance programs, including elevator inspections and permits, backflow testing, fire extinguisher and sprinkler inspections, and other required building certifications.
- Managed relationships with vendors, contractors, service providers, tenants, and brokers, ensuring efficient, professional service delivery in accordance with property requirements.
- Proactively identified operational and financial issues and collaborated with management to implement cost-effective solutions and process improvements that enhanced property performance and tenant satisfaction.
Commercial Property Manager
2 Years 5 Months- Led and developed on-site property management staff, providing coaching, mentoring, and performance management to drive operational excellence and achieve property objectives.
- Directed all aspects of commercial property operations, including tenant relations, building maintenance, vendor management, and service delivery, while maintaining high standards of tenant satisfaction.
- Developed and implemented comprehensive preventive maintenance programs for critical building systems, including HVAC, electrical, plumbing, roofing, fire alarm, and life-safety systems.
- Oversaw scheduled maintenance, inspections, repairs, and building service programs to ensure asset reliability, regulatory compliance, and operational continuity.
- Managed property operating budgets and expenses, including vendor negotiations, contract evaluation, procurement, and service agreement administration, with a focus on cost control and service quality.
- Prepared and analyzed monthly property management reports, providing ownership with clear insights into operational performance, financial results, maintenance activities, and key property issues.
Real Estate Project Manager
1 Year 4 Months- Directed overall sales center operations, implementing company sales strategies, managing daily activities, and driving achievement of assigned revenue and sales objectives.
- Participated in project sales planning and business strategy, developing departmental operating plans, organizational structures, job responsibilities, and performance standards.
- Led and developed sales teams through recruitment, onboarding, training, coaching, and performance evaluations, establishing a results-driven and collaborative sales environment.
- Directed field sales personnel and coordinated daily activities to maximize sales performance, customer engagement, and transaction conversion.
- Managed sales contracts, payment tracking, and settlement processes, implementing effective collection strategies to accelerate cash flow and reduce outstanding receivables.
- Coordinated with customers, property owners, and internal teams to resolve sales, service, and contractual issues, maintaining high standards of pre-sale and post-sale customer service.
- Coordinated with contractors and project teams to monitor performance, resolve issues, and ensure project milestones and deadlines were achieved.
- Participated in project development and planning, including the design and implementation of sales offices, model units, and showroom standards.
- Oversaw the implementation of showroom and model unit plans, coordinating contractors and internal teams to ensure projects met established design, quality, and schedule requirements.
- Evaluated and improved operational and accounting procedures, implementing process improvements to increase efficiency, strengthen internal controls, and support business performance.
- Conducted regular sales performance assessments, analyzed results, and implemented corrective strategies to improve productivity and achieve business objectives.
Education
Bachelor - Project Management
Skills
Commercial Real Estate & Portfolio Management
Property Operations & Asset Performance
Lease Strategy & Negotiation
Tenant & Stakeholder Relations
Tenant Improvement & Capital Projects
Budgeting
Forecasting & Financial Analysis
CAM Reconciliation & Expense Management
Revenue & NOI Optimization
Timeline
Senior Property Manager
IMedical Holdings
11.2024 - CurrentRead More
Commercial Property Manager
The LAB, LP
03.2023 - 10.2024Read More
Commercial Property Manager
IMedical Holdings
08.2021 - 02.2023Read More
Commercial Property Coordinator
CapRock Partners
11.2020 - 06.2021Read More
Commercial Property Manager
Sunset Equity Group
05.2018 - 10.2020Read More
Commercial Property Manager
95 Royal Center LLC
12.2015 - 05.2018Read More
Real Estate Project Manager
China Vanke Co., LTD
01.2014 - 05.2015Read More
Chengdu University of Information Technology
Bachelor from Project Management
Read More