Lucy Mendieta
Auburndale,FL
Summary
Accomplished and compassionate healthcare professional with extensive experience at BayCare Health System, specializing in customer service and appointment coordination. Fluent in Spanish, adept at managing communications and maintaining precise records in full compliance with HIPAA regulations. Highly regarded for fostering strong patient relationships and delivering exceptional support to enhance overall care experiences. Skilled in patient care and daily living assistance, leveraging empathetic communication to provide both emotional and physical support. Possesses a solid understanding of medical equipment operation and patient monitoring protocols, ensuring safety and quality care.
Overview
21
21
years of professional experience
Work History
Regional Spiritual Care Administrative Assistant
BayCare Health System Inc.
03.2022 - Current
- Safety Coach
Winter Haven Hospital Foundation Coordinator
Manage 5 hospitals - Responded to inquiries from callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Managed reception area, answered telephone calls and received packages.
- Maintained digital and physical filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Used Microsoft Word and other software tools to create documents and other communications
- Developed team communications and information for meetings
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Onboarded new temps by entering employee information into systems
- Worked with customers to understand needs and provide excellent service
Home Health Aide
Senior Helpers
02.2016 - 04.2025
- Patiently communicated with patients; performed additional supportive duties as requested by medical staff in charge.
- Accepts and offers understanding of patients' emotional needs ensuring comfort and safety at all times
- Prepared patients room, made beds, keep patients belongings neat and organized
- Performed errands
- Helped with ambulation and exercise
- Assisted home nurse and hospice staff with all aspects of daily care, including bathing, feeding and dressing
- Helped to ensure patient was as comfortable, dignified and enriching as possible
- Assisting clients with their medications that are self-administered, turned and positioned clients who are bed bound: toileting, bed bound and urinal
- Prepared meals as per their dietary recommendation
- Provided companionship and household cleanliness
- Preformed miscellaneous duties as requested, such as obtaining household supplies and running errands
- Maintained records of services performed and of apparent condition of client
- Provide assistance with all activities of daily living
- Interact with family members and other health care professionals to ensure stability of care
- Drive patients to medical appointments and shopping trips
- Encourage independence by giving assistance only as needed
- Work with clients who have diseases including diabetes, Alzheimer and dementia
- Helped clients with exercises as needed
Admissions Coordinator
Good Shepherd Hospice
01.2018 - 03.2022
- Complete screening and assessment, including demographic and clinical information
- Provide patients with accurate and current information
- Provide assistance to Spanish speaking families and staff
- Organize paperwork such as charts and records for office, patient needs, and nurses
- Receive, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled appointments and placed reminder calls to deliver exceptional customer experience
- Obtain medical records for patient appointments
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Utilized excellent customer service skills to gather needed information
- Process referrals for Spanish speaking families
- Make contact with various insurance carriers to determine patient benefits
- Work with Business Office in verifying insurance benefits
- Facilitate schedule with supervisors approval
- Scheduled assessments at timely manner
- Work with Patient Access Team on Out of County Referrals
- Educated patients on hospice services
- Use Excel Spread Sheet
- Maintained excellent attendance record
- Work after hours with supervisor's approval
- Pre-certification of patients insurance
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
Activity Assistant Coordinator
Life Care Center of Winter Haven
04.2005 - 06.2015
- Responded appropriately to physical, emotional and developmental needs of patients
- Obtained information about clients' medical history, drug history, complaints and allergies
- Maintained accurate records of patient care, condition, progress and concerns
- Maintained clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Assist in planning new activities under direction of Activity Director
- Document residents attendance, answer questions, and resolve concerns
- Provide companionship
- Transported residents to their doctor appointments
- Wrote daily report and progress notes on residents
- Conducted assessments
- Took lead to resolve any department issues
- Helped plan and create monthly activity calendar
- Completed Activity Assessments for incoming residents
- Coordinated entertainment, themed socials, and outings
- Escorted residents on outings
- Prepared and carried out all activities as scheduled
- Assisted in ordering or purchasing supplies for activities and picking up materials needed from outside facility
- Assisted with in-house transportation, communication and setting up for activity programs in Nursing Home on a daily basis
- Conducted one-on-one activity therapy to offer sensory stimulation
- Facilitated group programs in a timely and efficient manner
- Assisted with planning and leadership of special events for staff
- Communicated Care Plan with residents and family of residents
- Translated in Spanish verbally and written
Education
Some College (No Degree) -
Polk State College
Winter Haven, FLCertified - Nursing
Traviss Technical College
Lakeland, FL2007
High School Diploma - Nursing
Winter Haven Senior High School
Winter Haven, FL2005
Skills
- Professional phone etiquette
- Excellent communication skills
- Accurate and detailed
- Flexible/Reliable
- Appointment setting
- Multi-line phone proficiency
- Excel and Word Knowledge
- HIPAA compliance
- Customer service-oriented
- Bilingual (Spanish)
- Data Entry
- Data verification
- Customer Accounts Management
- Work history longevity
- Referral Coordination
Accomplishments
- Recipient of Core Values 2019
- Recipient of "CNA Year" 2010
- Recipient of "Employee of the Month" 2013,2014,2016
Timeline
Regional Spiritual Care Administrative Assistant
BayCare Health System Inc.
03.2022 - Current
Admissions Coordinator
Good Shepherd Hospice
01.2018 - 03.2022
Home Health Aide
Senior Helpers
02.2016 - 04.2025
Activity Assistant Coordinator
Life Care Center of Winter Haven
04.2005 - 06.2015
Some College (No Degree) -
Polk State College
Certified - Nursing
Traviss Technical College
High School Diploma - Nursing
Winter Haven Senior High School