Lucy Miller
Anaheim,USA
Summary
Dynamic customer service professional with a proven track record at Sunrun, excelling in appointment setting and lead generation. Demonstrated empathy and patience while resolving complex customer issues, fostering a collaborative team environment. Proficient in technical support and communication, consistently enhancing customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sunrun
10.2020 - Current
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Answered customer inquiries regarding appointment setting procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
- Participated in training sessions to stay updated on product offerings and sales techniques.
Independent Associate
Legal Shield
12.2016 - 06.2021
- Called on leads, explained products to get sales
- Assisted in group presentations
- Customer Service – Assisted customers on how to use the products
Customer Service Representative
Golden State
12.2017 - 12.2018
- Insurance call center - lead person in organizing 7 others on the team
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Updated and maintained databases with current information
- Provided support and guidance to colleagues to maintain a collaborative work environment
Voice Communications Analyst
Sun Capital (Formally Kellwood Company)
01.1998 - 05.2015
- Phone and video technical support, including maintenance, new installations, voice and video conferencing, and troubleshooting for Kellwood executives at multiple geographic locations.
- Handled on-site advanced technical support for conferencing systems
- Specialized in the physical installation of wiring
- Managed company phone directory and assisted with Cisco and Tandberg video calls
- Relocated and installed phones and desktop computers throughout the company
- Traveled to remote sites to install, configure, and repair Video Conferencing Polycom and Tandberg equipment
- Telecom invoices - regularly reviewed several hundred accounts for errors, followed through with invoice inquiries and disputes as needed
- Day to day support of customers at all levels within organizations, including troubleshooting and training on phone and video equipment
Education
Bachelor of Science - Business Administration - emphasis on Finance
California State University
Fullerton, CA01.1998
Associate of Arts - undefined
Fullerton Community College
Fullerton, CA01.1995
Skills
- Willingness to learn
- Computer skills
- Appointment setting
- Communication skills
- Customer service
- Empathy and patience
- Teamwork
- Positive and professional
- Lead generation
- Data entry
Certification
Life Insurance License 0A40521
Accomplishments
- EDS Certificate, Arkansas Y2K conversion
- Kellwood Plaque Acknowledgement for participation in the Royal Robbins Company Acquisition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sunrun
10.2020 - Current
Customer Service Representative
Golden State
12.2017 - 12.2018
Independent Associate
Legal Shield
12.2016 - 06.2021
Voice Communications Analyst
Sun Capital (Formally Kellwood Company)
01.1998 - 05.2015
Associate of Arts - undefined
Fullerton Community College
Bachelor of Science - Business Administration - emphasis on Finance
California State University
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