Lucy M. Ogando
Douglasville,GA
Summary
With over 4 years of experience leading agile transformation within the risk-averse, highly regulated financial sector, I have successfully guided teams through complex projects. Experienced agile coach with a proven track record of delivering successful outcomes. Recognized as a team player and morale booster, excelling in facilitating collaboration and communication. Resourceful in problem-solving and conflict resolution, effectively overcoming challenges. Highly adaptable to shifting priorities and thriving in dynamic environments. Strong ability to communicate effectively with all levels of management, driving organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Agile Coach
Resolution Life
Atlanta, GA
01.2021 - Current
- Developed and delivered Agile training to over 500 employees and contractors, increasing proficiency in Agile methodologies and leading to an 80% adoption rate across the organization
- Provided customized coaching to over 15 teams, resulting in optimized processes eliminating over 200 hours of manual work per month, a 30% decrease in service-related complaints, and 50% reduction in ad hoc cycle time related to Cloud and Dev platform requests
- Facilitate Agile events such as stand-ups, sprint planning, backlog refinement, retrospectives, demos, crew and product owner syncs to enable transparency, enhance collaboration, cultivate a culture of feedback, and monitor and refine progress towards goals
- Regularly mentor product owners and team members on roadmap development, dependency mapping, creating user personas, conflict resolution, and brainstorming challenges
- Utilize metrics such as average velocity, commit to complete ratio, backlog depth, throughput and cycle time to assess the performance of teams and identify roadblocks and opportunities for improvement
- Lead agile maturity assessments and drive improvement plans to fruition on a team level
- Coordinate quarterly planning sessions with executive steering committee and direct reports to track progress of goals, identify risks and dependencies, and align on goals for the following quarter
- Coach crew leaders and product owners to prioritize competing initiatives and projects effectively using prioritization frameworks such as RICE, leading to implementation of initiatives offering the most value
Head of Legal Operations and Information Governance
06.2020 - 01.2021
- Implemented a business continuity and resilience program through an outsourced provider to maximize efficiency and mitigate business interruption
- Analyzed existing process for legal matter management and worked with departmental personnel to develop process improvements that promoted cost reductions and efficiencies
- Managed work of information governance professional to ensure Legal Resources department was supported with current technology to allow for efficient and effective operations; oversaw implementation of software and hardware; effectuated enterprise-wide information governance strategy
- Assisted with preparation and monitoring of departmental budgets and financial reporting; provided senior leadership with recommendations to maximize resources and performance
- Oversaw e-billing system for submission and payment of law firm and other legal service providers
Managing Paralegal eDiscovery
Voya Financial
Atlanta, GA
05.2015 - 06.2020
- Improved Voya's eDiscovery program by streamlining the process and recommending a cloud-based solution resulting in significant savings in eDiscovery costs
- Spearheaded the implementation of an automated legal hold management tool to ensure legal hold compliance
- Served as a liaison between the business and the legal department in facilitating the collection of hardcopy and electronic documents for discovery purposes
- Maintained case status and production history database for tracking and reporting purposes
- Worked closely with regulators, internal and external counsel regarding discovery and other case specific issues
- Managed eDiscovery vendor
Senior Litigation Paralegal
King & Spalding LLP
Atlanta, GA
01.2005 - 05.2015
- Reviewed and analyzed discovery for national mass tort products liability cases
- Prepared case summaries, deposition summaries, and witness lists
- Created charts and indices detailing discovery requests and production obligations
- Maintained case status and production history database for tracking purposes
- Worked closely with local counsel regarding outstanding discovery and other case specific issues
- Prepared and sent correspondence to opposing counsel outlining deficient discovery requests
- Prepared confidential documents for electronic review and production to the United States Attorney in response to Civil Investigative Demands related to False Claims Act
- Worked closely with vendors in managing E-Discovery
Education
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice
New York09.1999
Skills
- Scrum
- Kanban
- Lean
- SAFe
- Jira
- Confluence
- Miro
- IdeaBoardz
- Yammer
- Microsoft Office
- Oral communication
- Written communication
- Organizational Skills
- Facilitation Skills
Certification
Certified Scrum Master (CSM)
Certified Enterprise Agile Coach (ICP-ENT)
Certified Scrum Product Owner (CSPO)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agile Coach
Resolution Life
01.2021 - Current
Head of Legal Operations and Information Governance
06.2020 - 01.2021
Managing Paralegal eDiscovery
Voya Financial
05.2015 - 06.2020
Senior Litigation Paralegal
King & Spalding LLP
01.2005 - 05.2015
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice