Lucy Montgomery
Rolla,Missouri
Summary
Dynamic professional with experience at Di Trapanis Bistro, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective resource management and critical thinking. Skilled in organizing events and maintaining high standards, ensuring satisfaction and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Di Trapanis Bistro
Rolla, MO
04.2026 - Current
- Greeted guests warmly and managed waiting lists efficiently.
- Coordinated table assignments to optimize seating flow and guest experience.
- Managed guest reservations to optimize seating and accommodate special requests for large parties and waitlists.
- Organized seating arrangements to enhance guest flow and improve dining experience based on customer preferences and restaurant policies.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided menu information and answered guest questions promptly.
- Handled guest complaints with professionalism and courtesy to enhance satisfaction.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in delivering food and drinks during busy shifts.
- Maintained cleanliness of front-of-house areas to ensure a welcoming environment.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Inspected dining and serving areas to ensure cleanliness and readiness for guest arrival.
Vet.Technician
Davis Pet Hospital
Collinsville, IL
04.2020 - 08.2025
- Monitored patient vital signs, promptly reporting changes to veterinary staff to ensure timely interventions.
- Supported patient comfort during exams and procedures.
- Assisted vet and vet techs in patient care, preparing for exams, treatments, lab procedures, and medication administration.
- Supported emergency care efforts during high-stress situations in the clinic.
- Guided pet owners on effective care and nutrition for their animals to promote health and well-being.
- Maintained medical records, stocked supplies, maintained equipment, and ensured a clean clinical environment.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Scheduled appointments for new patients as well as follow-up visits for existing ones.
- Ensured that all safety protocols were followed when handling hazardous materials or operating equipment such as x-ray machines or anesthesia machines.
VP-Events and Programming
Kappa Delta
Rolla, MO
08.2023 - 08.2024
- Planned philanthropy events for Girl Scouts of the USA and PCAA: Prevent Child Abuse America, enhancing community engagement.
- Coordinated social and philanthropy events for Kappa Delta chapter, strengthening member involvement and support.
- Planned social functions at local venues, fostering chapter participation and enjoyment.
- Managed budgeting processes to ensure responsible allocation of resources and funding.
- Participated in campus events at Missouri S&T.
Camp Counselor
Camp Ondessonk
Ozark, Illinois
06.2021 - 06.2023
- Supervised boys and girls ages 8-16, adapting activities weekly to meet diverse needs.
- Led group discussions to foster teamwork and communication among campers.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Trained new counselors on camp policies, procedures, and safety guidelines.
- Mentored new counselors on best practices, enhancing camper experience and maintaining high standards.
- Ensured safe environment for all campers and staff.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Resolved conflicts among campers to promote a supportive and inclusive environment.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Taught horse safety on the ground and in the saddle.
- Conducted overnight camping trips, including cooking over a campfire..
- Recognized and implemented safety standards to minimize incidents or accidents.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
- Ensured compliance with health and safety guidelines to prevent accidents and spread of illnesses.
Education
Chemical Engineering -
Missouri S&T
Rolla, MO05-2028
High School -
Collinsville High School
Collinsville, Il05-2022
Skills
- Team collaboration
- Customer service
- Critical thinking
- Time management
- Resource management
- Technical writing
- Software debugging
- Troubleshooting
- Task prioritization
- AutoCAD
- Organizational skills
- Self motivation
Awards
- Girl Scout Bronze Award, Collected gently worn Halloween costumes and offered a leave and take weekend., 30
- Girl Scout Silver Award, Requested lumber, created blueprints for a wren house. Researched location to avoid the wrens' enemies., 50
- Tri-M Honor Society, Music honors society with a focus on servant leadership.
Timeline
Restaurant Hostess
Di Trapanis Bistro
04.2026 - Current
VP-Events and Programming
Kappa Delta
08.2023 - 08.2024
Camp Counselor
Camp Ondessonk
06.2021 - 06.2023
Vet.Technician
Davis Pet Hospital
04.2020 - 08.2025
Chemical Engineering -
Missouri S&T
High School -
Collinsville High School