Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucy Morales

Acworth,GA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server

Twin Peaks Restaurants
09.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Engaged with customers to create a welcoming atmosphere, fostering positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Restaurant Hostess

Twin Peaks Kennesaw
09.2023 - 09.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlist and reservations, optimizing table turnover efficiency.
  • Trained new hosts on operational procedures and customer service best practices.
  • Implemented systems for tracking guest preferences to personalize service experiences.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Customer Service Cashier

Sparkles Family Fun Center
08.2021 - 02.2023
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Efficient in every position worked: Cashier, Customer service, Cafe employee, Floor safety guard, Birthday party host.
  • When hosting birthday parties, timing and activities were organized on a computer system.
  • Birthday party host planned for parents and families, taking stress off of their shoulders. Stayed on top of time management and uplifting kids enthusiastically.

Education

East Paulding High School
Dallas, GA

Skills

  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Service prioritization
  • Relationship management
  • Foreign language proficiency
  • Strong work ethic
  • Adaptable personality
  • Exceptional communication
  • Conflict resolution
  • Effective multitasking
  • Positive attitude
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Server

Twin Peaks Restaurants
09.2024 - Current

Restaurant Hostess

Twin Peaks Kennesaw
09.2023 - 09.2024

Customer Service Cashier

Sparkles Family Fun Center
08.2021 - 02.2023

East Paulding High School

Similar Profiles

CREATE PROFILE