Lucy Morris
Keller,TX
Summary
Accomplished Store Supervisor with a proven track record at JCPenney, excelling in customer service and staff supervision. Skilled in inventory management and team leadership, I fostered a positive work culture, significantly minimizing shrinkage. My approach combines strong organizational abilities with effective communication, driving performance and compliance. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
20
20
years of professional experience
Work History
Store Supervisor
JCPenney
11.2018 - 04.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Monitored store performance metrics regularly using reporting tools provided by management.
- Contributed to a positive work culture by fostering open communication between team members and management.
- Ensured compliance with company policies and local regulations through regular employee training sessions.
- Provided exceptional customer service through active listening, problem-solving, and positive communication skills.
Responsive Education Charter School
Responsive Education Solutions
09.2012 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
In-Home Daycare Provider
Lucy Morris
02.2004 - 09.2012
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Administered first aid and managed minor injuries or illnesses following established health protocols.
- Adhered to state licensing regulations regarding childcare practices while maintaining up-to-date certifications in CPR/First Aid training courses.
- Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
- Developed individualized care plans for each child to address their unique needs and learning style.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
- Collaborated with parents to discuss their child''s progress and share feedback on developmental milestones.
- Organized engaging field trips and group outings to enhance hands-on learning experiences outside the home environment.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Created and implemented activities to promote language development.
Education
High School Diploma -
Mckinney High School
Mckinney, TX05.1983
Skills
- Staff Supervision
- Multitasking and Organization
- Store Opening and Closing
- Problem-Solving
- Clerical Support
- Meeting participation
- Multi-Line Phone Systems
- Word Processing
- Filing and data archiving
- Office Equipment Operation
- Confidentiality and Data Protection
- Microsoft Office
- Critical Thinking
Timeline
Store Supervisor
JCPenney
11.2018 - 04.2024
Responsive Education Charter School
Responsive Education Solutions
09.2012 - 04.2018
In-Home Daycare Provider
Lucy Morris
02.2004 - 09.2012
High School Diploma -
Mckinney High School