Lucy Moshi
Oceanside,CA
Summary
Accomplished and certified Senior Pharmacy Technician with over 5 years of experience in retail, mail order, and compounding pharmacy environments for major national chains. Sterile IV certified and BLS/CPR certified. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well- organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
United Health Group
08.2023 - Current
- Specialized in the Prior Authorization and Appeals department
- Contacted providers and resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
CVS PHARMACY
01.2022 - Current
- Customer Care Captain of the pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Stocked, labeled, and inventoried medications to keep accurate records
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Entered and processed patients’ prescriptions into internal system
- Collected co-payments or full payments from customers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
PHARMACY TECHNICIAN
OPTUM RX/UNITED HEALTHGROUP
11.2019 - 11.2021
- Handled daily scheduling tasks and provided administrative support for entire department
- Assisted questions regarding prescription and medication-specific issues
- Collected co-payments or full payments from customers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system
- Located and measured medications according to prescriptions information, making modifications as instructed by pharmacists and providers
- Counted and labeled prescriptions with correct item and quantity
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Manager
AUTO GLASS AND TINT OF OCEANSIDE
05.2018 - 01.2020
- Answered multi-line phone system and greeted callers enthusiastically
- Scheduled appointments and conducted follow-up call to clients
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cross-trained existing employees to maximize team agility and performance
- Improved marketing to attract new customers and promote business
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Completed accurate daily report documents, memos, and invoices
- Handled daily scheduling tasks and provided administrative support for entire department.
Pharmacy Technician
WALGREENS
03.2018 - 05.2018
Education
Pharmacy
Pima Medical Institute
San Marcos, CASkills
- Prior Authorization and Appeals specialist
- Knowledge of Brand and Generic Drugs
- Supervising Technicians
- Insurance Verification
- Health Insurance Plan Knowledge
- Insurance Billing
- Patient Data Management Systems
- Quality Assurance and Control
- Filling Prescriptions Precisely
- Reviewing Patient Information
- Automated Supply Systems
Certification
Sterile IV Certification
BLS Certified
Careerstep Online Pharmacy Technician program
Pima Medical Institute - Pharmacy Technician program
Timeline
Senior Certified Pharmacy Technician
United Health Group
08.2023 - Current
Pharmacy Technician
CVS PHARMACY
01.2022 - Current
PHARMACY TECHNICIAN
OPTUM RX/UNITED HEALTHGROUP
11.2019 - 11.2021
Manager
AUTO GLASS AND TINT OF OCEANSIDE
05.2018 - 01.2020
Pharmacy Technician
WALGREENS
03.2018 - 05.2018
Pharmacy
Pima Medical Institute
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