Senior Medical Secretary
Cook Children's Medical Center
- Contributed to a positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
- Expedited insurance claim processing for timely reimbursements, verifying coverage details and submitting accurate documentation.
- Supported clinical research initiatives within the practice through diligent maintenance of study-related documents and protocol adherence.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Optimized practice revenue generation by analyzing financial reports and identifying areas of improvement in billing procedures or collection efforts.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.