Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lucy Ndirangu

Seattle,WA

Summary

Compassionate and skilled communicator with strong problem-solving abilities, fluent in two languages and possessing a solid foundation in medical administration. Recent graduate with hands-on experience, demonstrating strong teamwork and customer-oriented skills. Proven track record of delivering exceptional guest service while efficiently managing check-in and check-out processes. Eager to leverage organizational and customer relations skills to excel in a new field, ensuring accurate financial record management and leaving a lasting positive impression.

Overview

7
7
years of professional experience

Work History

Night Auditor

Intercontinental Hotel
04.2025 - Current


  • Collaboration with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Support sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
  • Utilizing strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
  • Respond to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Processed reservations and cancellations efficiently, optimizing room occupancy rates.
  • Coordinating with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.

Administrative Assistant

East Side Family Health Center
09.2024 - 03.2025
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Register patients ensuring smooth flow of patients during checking in and out.
  • Collect payments from patients
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Prepared patient charts for Physician.
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Receptionist

Super Track Urgent Care
05.2022 - 06.2024
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Performed various administrative tasks by filing, copying and faxing documents.

Volunteer

Springs Of Life Church
12.2018 - 08.2019
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Developed monthly schedules and assignments for volunteer staff.
  • Met with other volunteers and program leaders to discuss new service opportunities.

Education

Associate Degree - Medical Administration

Bellingham Technical College
Bellingham, WA
06.2024

Diploma -

Clover Park High School
Lakewood, WA
06.2019

Skills

  • Cultural Awareness

  • Problem-Solving

  • Decision Making

  • Attention to Detail

  • Flexible and Adaptable

  • Interpersonal Communication

  • Written Communication

  • Good Telephone Etiquette

  • Organization

  • Patient Registration

  • Insurance Verification

  • Electronic Medical Records

  • Front Desk Operations

  • Appointment Scheduling

  • Medical office administration

  • EMR / EHR

  • Medical Terminology

  • Referral Verification

  • Documentation

  • Training in luxury hospitality

  • Guest relations

  • Overseeing front desk

  • Night audit procedures

  • Performing wake-up calls

  • Trained in EPIC EMR System

Additional Information

Reliable, empathetic, compassionate individual.


Timeline

Night Auditor

Intercontinental Hotel
04.2025 - Current

Administrative Assistant

East Side Family Health Center
09.2024 - 03.2025

Medical Receptionist

Super Track Urgent Care
05.2022 - 06.2024

Volunteer

Springs Of Life Church
12.2018 - 08.2019

Associate Degree - Medical Administration

Bellingham Technical College

Diploma -

Clover Park High School

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