Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lucy Nerestant

North Lauderdale,FL

Summary

Dynamic Medical Office Professional with a proven track record in maintaining patient confidentiality and leading teams effectively. Demonstrated expertise in insurance billing and enhancing practice management, resulting in improved patient satisfaction metrics. Proficient in EClinicalWorks and EPIC, with a strong ability to streamline operations and elevate service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Support Specialist

Cleveland Clinic
Weston, Florida
02.2023 - 12.2024
  • Completed patient registration, pre-visit tasks, insurance verification, and scheduling activities with precision ensuring accurate records.
  • Conducted screening and coordinated interpreter services.
  • Answered phones promptly and professionally while managing call volume efficiently.
  • Enrolled and instructed patients on MyChart and Appointment Pass to boost utilization rates.
  • Accurately entered and managed confidential patient information, encompassing insurance, billing, and payments.
  • Processed payments for copays and deductibles accurately according to established guidelines.
  • Drafted correspondence on various insurance matters.

Medical Office Supervisor

Hospital Corporation of America (HCA)
Plantation, FL
10.2018 - 12.2022
  • Oversaw team of over 15 employees from diverse cultural backgrounds in large practice.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Developed policies and procedures for effective practice management
  • Enhanced communication with team members and healthcare professionals utilizing strong interpersonal skills.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
  • Ensured accuracy of benefits and coordinated with insurance companies to secure payments.
  • Assisted billing team by rectifying invoice errors and adjusting insurance claims.
  • Managed inquiries related to formularies and coverage limits by engaging with patients, insurers, and medical professionals using phones, emails, and office meetings.
  • Managed the scheduling of surgeries and distributed prep packets with necessary documents to patients.
  • Resolved patient concerns about office visits and surgeries.

Medical Office Specialist/Charge Entry

Hospital Corporation of America (HCA)
Margate, FL
06.2012 - 10.2018
  • Greeted visitors and initiated triage processes for clients to streamline patient flow while answering multi-phone line
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Registered and verified patient records before triage with the most up-to-date information
  • Coordinated referrals through insurance and other medical professionals and recorded pertinent information in patient records
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Received, recorded, and filed medical payments by check, cash, and credit card
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients

Education

Bachelor of Applied Science - Health Management

Palm Beach State College
Lake Worth, FL

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL

Dental Assistant Certificate - Dental Assisting

Sanford Brown Institute
Fort Lauderdale, FL

Skills

  • Proficient in Insurance Billing Procedures
  • Medical terminology
  • Patient confidentiality
  • Insurance verification
  • Data entry proficiency
  • Escalation management
  • Dispute handling
  • Office Procedures Knowledge
  • Team Leadership
  • Time Management Expertise
  • Patient Records Management
  • Detail-Oriented Analysis
  • Strong Communication Skills
  • Prioritization and Planning
  • Extensive experience with EClinicalWorks and EPIC

Certification

Life Insurance License, Florida Department of Financial Services, 03/01/22, W838837

Languages

French
Native/ Bilingual

References

References available upon request.

Timeline

Patient Support Specialist

Cleveland Clinic
02.2023 - 12.2024

Medical Office Supervisor

Hospital Corporation of America (HCA)
10.2018 - 12.2022

Medical Office Specialist/Charge Entry

Hospital Corporation of America (HCA)
06.2012 - 10.2018

Bachelor of Applied Science - Health Management

Palm Beach State College

Associate of Arts - General Studies

Palm Beach State College

Dental Assistant Certificate - Dental Assisting

Sanford Brown Institute

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Lucy Nerestant