Lucy Njuguna
Kalamazoo,MI
Overview
6
6
years of professional experience
Work History
Teaching Assistant - Data Analysis
Western Michigan University
09.2023 - Current
- Assist in teaching Business Data Analysis to over 150 undergraduate students, enhancing quantitative analysis, data interpretation, and data visualization skills.
- Provide personalized support during labs and individual consultations, improving student performance by 30% in data-related assessments.
Payment Growth Operations Manager
Taptap Send Remittance
08.2022 - 07.2023
- Spearheaded the successful launch of the Taptap Send remittance app in North America, achieving a user growth of 400% within the first six months.
- Daily payment operations management, including communicating with customers, troubleshooting and resolving payment issues.
- Handled KYC customer onboarding process and RFIs, resolving 95% of customer issues within 24 hours and improving overall customer satisfaction scores by 60%.
- Monitored and analyzed data through dashboards and API providing actionable insights that informed decision-making and improved KPIs by 80%.
- Collaborated with the internal bank partnerships team for the integration of payment flows.
- Collaborated with the Product team to close any gaps in the payment customer experience process.
- Hiring, training, and recruiting marketing specialists including Influencers, brand ambassadors and key community leaders leading a team of 30+ people.
Digital Marketing Intern
Mednition, Inc.
01.2022 - 04.2022
- Conducted research around Emergency Department improvements,and Nursing retention strategies for SEO optimization.
- Executed a targeted marketing campaign that increased website traffic by 40% through enhanced social media presence and engagement strategies.
- Designed and administered usability tests, resulting in actionable website wireframe recommendations that improved user experience by 20%.
Operations Coordinator
Jowad Agencies
03.2019 - 12.2021
- Took care of Intercompany expenses related to invoicing and bookkeeping.
- Assisted in Monthly Financial Reporting activities.
Education
Master of Science - Cybersecurity
Western Michigan University
06.2025
BBA - Digital Marketing & E-Commerce
Western Michigan University
04.2022
Associates - Business Management
Strathmore University
12.2018
Skills
- Financial Crime Prevention & Cybersecurity Cyberwarfare, Cybercrime and Digital Forensics, KYC/AML, Governance, Risk and Compliance, Information Assurance and Security, Vulnerability Assessment
- Leadership & Strategy: Business Development, Growth Strategy, Team Leadership (30 members), Cross-functional Collaboration
- Technical Skills: Data Visualization (Power BI, Google Data Studio), SPSS, RapidMiner, Dashboard Analytics, API Integration,SQL
- Research & Analysis: Quantitative/Qualitative Data Analysis, SPSS, Excel, Market and Trend Analysis
- Communication: Fluent in both Technical and Business settings, strong presentation and executive communication skills, experienced in resolving Customer and Operational issues in Fintech
Summary
Analytical Cybersecurity Graduate Student with strong experience in Fintech and Business Operations.Proven success in managing and expanding secure payment systems, leading teams of over 30 members, and driving compliance in high-stakes environments. Ready to apply Technical and Business expertise skills to protect critical banking infrastructure and assets.
Timeline
Teaching Assistant - Data Analysis
Western Michigan University
09.2023 - Current
Payment Growth Operations Manager
Taptap Send Remittance
08.2022 - 07.2023
Digital Marketing Intern
Mednition, Inc.
01.2022 - 04.2022
Operations Coordinator
Jowad Agencies
03.2019 - 12.2021
Associates - Business Management
Strathmore University
Master of Science - Cybersecurity
Western Michigan University
BBA - Digital Marketing & E-Commerce
Western Michigan University
Certifications & Training
- Anti-Money Laundering (AML) Training
- Governance, Risk & Compliance Bootcamp(Ongoing)
- SIMnet Certification in Information Security Tools and Practices (Expected Completion: June 2025)
- SPSS & Data Analytics for secure data processing and trend analysis
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