LUCY OCHOA
Creedmoor
Summary
Dedicated and highly skilled Pharmacy Technician with 12 years of experience in both retail and hospital settings. Demonstrated expertise in medication dispensing, inventory management, and customer service, with a strong commitment to accuracy and patient safety. Proven ability to work independently or in a team setting, collaborating effectively with pharmacists and healthcare professionals to ensure optimal pharmaceutical care. Adept at utilizing pharmacy software and technology to streamline workflows and enhance efficiency. Seeking to leverage comprehensive experience and proficiency in a dynamic pharmacy environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Stonegate Pharmacy
Austin
04.2024 - 02.2026
- Managed prescription dispensing, ensuring compliance with safety protocols and accuracy standards.
- Implemented workflow improvements that enhanced service delivery speed and customer satisfaction levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician II
Ascension Seton Hays
TX
02.2021 - 04.2024
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Organized workflow in order to meet deadlines for timely completion of tasks.
- Maintained Pharmacy inventory by restocking shelves and disposing of outdated drugs.
- Maintain a clean workspace, conduct scheduled and routine cleanings including clean room facilities as assigned and detailed in SOPs
- Process, prepare, compound, package and label sterile and non-sterile pharmaceuticals
Pharmacy Technician
Walmart
TX
07.2014 - 03.2021
- Resolve billing errors
- Enter medication orders into patient profiles
- Assist in the acquisition and maintenance of appropriate inventories of medication and other supplies
- Assist in the training and orientation of pharmacy staff
- Engage customers, call Prescriber when faxes fail, second attempt calls, call to opt in to automated services, and follow up with prescription being ready
Education
High School Diploma -
Jack C Hays High School
Buda, TXSkills
- Workflow Optimization
- Insurance Billing
- Teamwork Abilities
- Effective communication
- Intravenous admixture preparation
- Interpersonal skills
- Data Entry
Certification
PTCB Certified, registered with Texas Board of Pharmacy, and certified in Sterile Compounding.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Stonegate Pharmacy
04.2024 - 02.2026
Pharmacy Technician II
Ascension Seton Hays
02.2021 - 04.2024
Pharmacy Technician
Walmart
07.2014 - 03.2021
High School Diploma -
Jack C Hays High School