Summary
Overview
Work History
Education
Skills
Associate References
Timeline
Generic

Lucy Ontiveros

Customer Service Representavie
San Marcos,CA

Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

Overview

47
47
years of professional experience

Work History

Owner

Peace of Mind Senior Transitions, LLC
1930 W San Marcos Blvd, #141, San Marcos CA 92078
04.2002 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Adhered to all confidentiality requirements at all times.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Fostered an environment which encouraged continual process improvements.
  • Managed work flow to exceed quality service goals.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Prepared and distributed payroll for staff of [8] direct reports.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Owner/Interior Decorator

Just For You
250 Calle Luna, Walnut CA
12.1993 - 01.2000
Created and designed floral decor. Consulted with clients regarding interior design needs. Faux wall painting. Custom stain/paint furniture.

LVN, Front/Back office Nurse Assistant

Association of Orthopedic Specialist
101 E Beverly Blvd, Montebello CA
11.1978 - 04.1985
Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Scheduling appointments and surgeries. Documented patient information obtained from interviews. Met with pharmaceutical and medical supply representatives. Took and recorded patients' temperature, pulse and blood pressure. Authorized drug refills and provided detailed prescription information to pharmacies. Performed monthly inventory and maintained office and medical supplies. Showed patients to examination rooms and prepared them for physician exam. Helped physicians examine and treat patients, assisting with instruments, injections and suture removal. Applied and removed casts.  Assisted with minor surgeries.

Education

Associate of Arts - Completed Licensed Vocational Nurse Program

Rio Hondo College
Whittier, CA
1978

Skills

  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Adherence to high customer service standards
  • Customer-focused
  • Effective workflow management
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Invoice processing

Associate References

Sharon McCoy: Owner of Estate Liquidation: 619-261-3202

Denise Dailey: Senior Placement: 760-402-7290

Margaret Cortez: Recent client: 760-4152020

Bonnie Haye; Marketing Director for La Vida Real Senior Living
                       619-6605778

Timeline

Owner

Peace of Mind Senior Transitions, LLC
04.2002 - Current

Owner/Interior Decorator

Just For You
12.1993 - 01.2000

LVN, Front/Back office Nurse Assistant

Association of Orthopedic Specialist
11.1978 - 04.1985

Associate of Arts - Completed Licensed Vocational Nurse Program

Rio Hondo College

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