Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Ours

Stevensville,Maryland

Summary

I have been in the work industry for about 4 years. Proven Customer Service Specialist from Lowery's Produce, adept in cash management and resolving customer complaints, enhancing loyalty. Collaborated effectively at Target, boosting sales through innovative displays and personalized consultations. Brings advanced communication skills and strategic planning abilities, ensuring operational excellence and team success.

Very organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Observant candidate skilled at managing customer needs, assessing styles, and recommending optimal choices. Helpful with recommending products based on physical characteristics and customer requests. Highly coordinated cashier and desk coordinator with a natural aptitude for multitasking and accurate money handling.


Overview

4
4
years of professional experience

Work History

Restaurant Busser

Fisherman's Inn Restaurant
06.2024 - Current
  • Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored dining room inventory and replenished as necessary.

Style Consultant

Target
02.2022 - 06.2024
  • Greeted all guests with a warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
  • Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
  • Participated in team meetings and staff training sessions.
  • Organized and Tidied clothes on display
  • Answered any phone calls regarding questions

Customer Service Specialist Head Cashier

Lowery's Produce
05.2021 - 10.2021
  • Counted money in drawers at the beginning and end of each shift.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
  • Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
  • Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
  • Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Kent Island High School
900 Love Point Rd, Stevensville, MD 21666
05-2024

Skills

  • Excellent teamwork
  • Adaptable to change
  • Ability to lift heavy items
  • Price auditing
  • Price changes
  • Cash counting
  • Customer service
  • Strategic planning
  • Effective problem solving
  • Detail-oriented cleaning
  • Advanced communication skills
  • Customer Needs assessments
  • Closing procedures
  • Opening procedure

Timeline

Restaurant Busser

Fisherman's Inn Restaurant
06.2024 - Current

Style Consultant

Target
02.2022 - 06.2024

Customer Service Specialist Head Cashier

Lowery's Produce
05.2021 - 10.2021

High School Diploma -

Kent Island High School

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Lucy Ours