Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Lucy Pena Krips

Quality Patient Navigator
Hutto,Texas

Summary

Goal-oriented professional with twenty years of preventative care experience and training within dental healthcare and now transitioned to Global Public Health and Safety. Educated in multiple discipline of population health and public policy. Can apply principles of epidemiology, including rates, risk factors, disease determinants, causation, evidence, and intervention. Can explain and assess social and behavioral interventions to improve health of populations; the impact of the environment and communicable diseases on health populations; and identify the role public health plays in disaster prevention and management. Can evaluate public policy issues with respect to access, quality, and cost and demonstrate understanding of health disparities within vulnerable populations. Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Patient Navigator, Quality & Patient Safety

Ascension Medical Group
Austin, Texas
05.2019 - Current

Quality Healthcare Patient Navigator, engaging and communicate information to the various internal stakeholders, supports clinic managers and clinicians in interpreting quality metrics. Work with colleagues and cross functional teams in support of national and local quality projects. Engagement Lead of Payer Quality Programs.

  • Project lead, collaborated with Operations Manager and clinics in success of Delivery System Reform Incentive Payment (DSRIP) Program. Program contributed to Ascension Medical Group Texas Market earning over $23M for calendar year.
  • Led successful submission of payer In Office Assessments resulting in $752K incentive dollars to be paid to Ascension Medical Group for quality incentive performance.

Dental Assistant

Brilliant Smiles Dental, Dr’s. Glenda Smith and Grant Glauser
Austin, Texas
06.2015 - 07.2017
  • Performed general chairside duties for general dentistry, endo procedures and oral surgery.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepare patients for oral examination, dental procedure(s), surgical procedure(s). Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions
  • Prepare treatment rooms, instruments, and tray setups for dental procedures, including sterilization.
  • Maintain and organize lab equipment.
  • Schedule appointments and follow up with patients.
  • Record medical and dental histories and vital signs of patients.

Dental Assistant

Hutchison & Busch Dental, Dr’s. Tom Hutchison, Jason Carlyon
Austin, Texas
08.2006 - 08.2014
  • Performed general chairside duties for general dentistry, endo procedures and oral surgery.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepare patients for oral examination, dental procedure(s), surgical procedure(s). Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Prepare treatment rooms, instruments, and tray setups for dental procedures, including sterilization.
  • Maintain and organize lab equipment.
  • Schedule appointments and follow up with patients.
  • Record medical and dental histories and vital signs of patients.
  • Established and maintained dental supply inventory through use of easy tag supply ordering system, allowed for decrease spending and to remain under supply budget.
  • Established surgical room safety protocols and surgical instrument sterilization.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics

Education

Masters of Business w - Concentration Healthcare Management

Concordia University
12.2018 - 12.2020

Bachelors of Arts - Global Public Health

Concordia University
08.2017 - 12.2018

Some College (No Degree) - Nursing Science

University of Mary Hardin Baylor
Belton, Texas
08.2015 - 05.2017

Skills

Quantitative reasoningundefined

Additional Information

  • Experience in understanding of exposure assessment principles, assessment interviewing, patient care planning, preventive health services screening, and quality assurance standards. Effective leader and team player with the ability to multitask and maintain focus on the end objective by work planning, prioritization and autonomously working. Educated and experienced within the field of nursing in a hospital and ambulatory environment. Provide and assist with the interpretation of regulatory state and federal changes to quality health outcome guidelines, and communicate changes to internal operational teams. Liaison with compliance program activities related to Accountable Care Organizations and Value-based Payment Programs. Coordinate and assists with the facilitation of quality performance of the Delivery System Reform Incentive Payment (DSRIP) program. Functioning as a clinical resource for the clinical team, providing clinical support, consultation and training related to documentation, compliance, and federal and state laws. Coordinate and assist payers with facilitating meetings of regulatory and contractual obligation. Understanding of payer contracts, staying up-to-date with changes and reforms. Provide monthly performance reporting for DSRIP clinics, and identifying gaps in care by providing clinics with monthly patient fallout lists. Provide high risk patient fallout lists to clinic leaders for outreach. Assist with Long-Term goal initiatives and performance improvement initiatives. Supports the Quality Team with projects and programs as needed, and perform other duties as assigned. Develops and maintains collaborative relationships with payers and internal stakeholders. Coordinate with external and internal teams to minimize obstacles and increase patient and provider satisfaction. Intercultural communicative skills, ethical reasoning, civic engagement and competence.

Accomplishments

  • Excellence in Action Award, leading to the success of DSRIP incentive performance for calendar year 2021.

Timeline

Patient Navigator, Quality & Patient Safety

Ascension Medical Group
05.2019 - Current

Masters of Business w - Concentration Healthcare Management

Concordia University
12.2018 - 12.2020

Bachelors of Arts - Global Public Health

Concordia University
08.2017 - 12.2018

Some College (No Degree) - Nursing Science

University of Mary Hardin Baylor
08.2015 - 05.2017

Dental Assistant

Brilliant Smiles Dental, Dr’s. Glenda Smith and Grant Glauser
06.2015 - 07.2017

Dental Assistant

Hutchison & Busch Dental, Dr’s. Tom Hutchison, Jason Carlyon
08.2006 - 08.2014
Lucy Pena KripsQuality Patient Navigator