Lucy Phillips
Phoenix,AZ
Summary
Program management professional with proven track record in successfully coordinating and executing multifaceted projects. Expertise in strategic planning, resource allocation, and stakeholder engagement ensures seamless operations and goal attainment. Strong focus on team collaboration and adaptability to evolving project demands. Known for exceptional organizational skills, effective communication, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Program Administrator
Cardiac Arrest Survivor Alliance (CASA)
07.2024 - Current
- Managed a thriving online community of 1,550+ members using Mighty Networks, providing onboarding support to new members, and engaging with ~150 messages weekly
- Produced and led social media initiatives, curating content for health awareness, event promotions, and member spotlights that boosted engagement and recruitment of new members
- Leveraged AI-powered tools (ChatGPT, Gemini, Co-Pilot) for content generation and community engagement, optimizing social media campaigns, automating responses, and enhancing outreach efficiency
- Expanded active member participation by 30% through tailored social media campaigns, outreach, and targeted onboarding processes
- Successfully launched the 'Heart Hub: Education & Learning,' a centralized resource repository that streamlined access to educational materials, increasing resource utilization by 40%
- Initiated and coordinated monthly webinars, member meetups, and holiday-specific events by partnering with expert speakers; implemented an annual calendar to optimize event planning and attendance
- Facilitated the development of CASA's Research Forum, connecting members to Harvard, UCSF and Emory studies and increasing participation in research by 70%, while showcasing CASA's industry connections
- Analyzed member feedback weekly to continuously refine content strategy
- Leveraged Mighty Networks' platform to manage and engage a diverse online community, utilizing built-in CRM tools to track member interactions, analyze engagement data, and optimize content delivery for increased participation and retention—enhancing engagement and aligning CASA's resources with member needs
- Established strategic priorities while working alongside leadership, create content calendars, and ensure consistent communication flow, boosting community satisfaction and retention
Research Assistant II
Brigham & Women's Hospital
10.2017 - 07.2023
- Conducted over 1,000 qualitative interviews with study participants to collect sensitive medical data, fostering trust and ensuring compassionate interactions
- Utilized REDCap to conduct participant surveys and enter clinical research data, ensuring accuracy and compliance with GCP and ICH guidelines
- Crafted clear and informative content for study participants to enhance engagement, including personalized letters, email campaigns, and tailored communication materials
- Managed communications with 400 participants weekly, maintaining compliance with research protocols and providing wellness checks for at-risk participants
- Designed and executed targeted outreach campaigns to increase participant retention and response rates, achieving 33% improvement in engagement
- Synthesized complex medical data into concise reports, supporting research findings and contributing to grant proposals that secured major funding
- Collaborated with a programmer to modify and enhance a custom database/CRM system, improving functionality and user interface design
- Secured 10+ major grants by effectively presenting project outcomes and research data to funding bodies
- Co-authored presentations for investigators, collaborators and sponsors, in affiliation with Harvard Medical School
- Developed 20+ scientific protocols, improving data collection efficiency and aligning methodologies with best practices
- Recruited, trained and mentored 25+ staff in compassionate interviewing, research methodologies and data collection, boosting project performance and consistency
Physical Therapy Technician
Regional Physical Therapy Clinics
08.2014 - 01.2017
- Educated patients on proper exercise techniques and home programs under supervision of physical therapist
- Collaborated with interdisciplinary teams to provide comprehensive care for patients with complex medical conditions
Education
Bachelor of Arts - Communications
Valdosta State University
Bachelor of Science (B.S.) - Pre-Medicine
Darton State College
Skills
- Project Management
- CRM and Database Management
- Relationship Building
- Clinical Data Management
- Community Engagement
- Data Collection, Analysis and Entry
- Research Design
- Cross-Functional Collaboration
- Logistics Oversight
- Resource Coordination
Technologies And Tools
- Customer Relationship Management (CRM): Salesforce
- Database Management: Custom databases
- Community Management Platforms: Mighty Networks
- AI Tools: ChatGPT, Gemini, Co-Pilot
- Project Management: Asana, Trello
- Data Collection: REDCap
- Microsoft Office Suite: Word, Excel, PowerPoint
- Google Suite: Google Docs, Sheets, Slides
- Data Analysis: Excel
- Communication Tools: Zoom, Microsoft Teams, Slack
- Content Management Systems: WordPress
- Survey Tools: SurveyMonkey, Google Forms
- Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter
- Marketing and Outreach Tools: Hootsuite, MailChimp
- Design Tools: Canva, Adobe Creative Suite
Professional Development
- Mindfulness Meditation Teacher Training, Interdependence Project, Developed skills to support individuals managing stress and enhance emotional well-being.
- Artist-in-Residence Program, EmergeNYC, Global fellowship centered on using art as a catalyst for positive social change and supporting dialogue around mental health.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Administrator
Cardiac Arrest Survivor Alliance (CASA)
07.2024 - Current
Research Assistant II
Brigham & Women's Hospital
10.2017 - 07.2023
Physical Therapy Technician
Regional Physical Therapy Clinics
08.2014 - 01.2017
Bachelor of Science (B.S.) - Pre-Medicine
Darton State College
Bachelor of Arts - Communications
Valdosta State University
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