Lucy Ponce De Leon
Sugar Land,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated and meticulous Office Manager with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Farmers Insurance
Houston, TX
09.2015 - Current
- Reviewed metrics to determine integrity of qualitative data input.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Provided guidance to junior staff on administrative tasks when required.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Collaborated with executives to organize and oversee office renovations.
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Monitored office supplies to replenish needed inventory before depletion.
- Coordinated and carried out office interior updates by moving furniture, file cabinets and temporarily relocating employees.
- Initiated and oversaw web-based system to support Office payments.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Provided administrative support to staff members, including scheduling meetings and events.
- Prepared agendas and took minutes during meetings.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Organized and kept detailed files and archives for information.
- Ensured compliance with all legal requirements related to the office's functions.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Authored employee handbook, technology policies and emergency recovery protocols.
- Processed invoices for payment in a timely manner.
- Pitched in to help with office tasks during busy periods and staff absences.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Evaluated office processes to report opportunities for improvement to leadership.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Supervised business office staff and administrators, driving office operations.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Served as a liaison between departments within the organization.
- Monitored office inventory to maintain supply levels.
- Ordered office supplies and equipment when necessary.
- Collaborated with team leaders to determine and oversee operating budget.
- Reviewed invoices for accuracy to identify cost savings.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Attended and participated in continuing educational programs to optimize job performance.
- Directed and oversaw office personnel activities.
- Management of the company website and social media operation.
- Supported sales and marketing initiatives by scheduling events.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Accounting Degree - Finances & Administration
Universidad De Guadalajara
Guadalajara, Jalisco. Mexico07-2003
Skills
- Data Retrieval Systems
- Scheduling and Calendar Management
- Payroll and Budgeting
- Presentation Design
- Relationship Building
- Expense Reporting
- Event Coordination
- Financial Administration
- Human Resources Management
- Office Management
- Business Operations Management
- Administrative Support
- Office Administration
- Inventory Control
- Human Resources
Affiliations
- Married for 20+ Years and Mother of 4 kids
- Love the Family environment
- Favorite hobby is reading and meditation
- I'm good at writing & journaling
- My Christian Catholic Faith is what defines me
Accomplishments
- Finished 12 full marathons after having my 4 children. Feel proud of it, because it made me a better person. It impact others and impacted as well my own life.
- Triathlon Team Leader and Trainer of a Team with 100+ kids 14 and Under.
- Non Profit Latin Dance Group Director for more than 4 years
Certification
- Health and Life Insurance License
- Property and Casualty Insurance License
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Administrative Office Manager
Farmers Insurance
09.2015 - Current
Accounting Degree - Finances & Administration
Universidad De Guadalajara