Lucy Poulos
Macomb,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Insurance Verification Specialist
Affectrix,LLC
Armada, MI
05.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Substantiated legitimate claims and denied unjustified claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Assured timely verification of insurance benefits prior to treatment.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Resolution Analyst
UWM
Pontiac, MI
06.2019 - 05.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
Patient Registration Representative
Corewell Heath
Royal Oak, MI
2018.07 - 2020.04
- Accurately inputted patient and insurance information into company's computer system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
Bachelor of Science - Business
Wayne State University
Detroit, MI 08.1984 - 06.1989
Skills
Understanding of medical terms
Data integrity
Flexible and Adaptable
Interpersonal Communication
Analytical and Critical Thinking
Good Telephone Etiquette
Clerical Support
Active Listening
Self-Motivated
Problem-Solving
Teambuilding
Certification
Certified Registered Health Information Technician
Timeline
Insurance Verification Specialist
Affectrix,LLC
05.2021 - Current
Certified Registered Health Information Technician
06-2019
Resolution Analyst
UWM
06.2019 - 05.2021
Patient Registration Representative
Corewell Heath
2018.07 - 2020.04
Bachelor of Science - Business
Wayne State University
08.1984 - 06.1989