Lucy Rankin
Davenport
Summary
Dynamic server with a strong work ethic and proven upselling skills at Blue Coast Asian Cuisine. Expert in menu memorization and order accuracy, enhancing customer satisfaction and loyalty. Recognized for fostering teamwork and streamlining service processes, contributing to a positive dining experience and increased sales.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
Work History
Server
Blue Coast Asian Cuisine
06.2022 - Current
- Provided exceptional customer service to enhance dining experience and build customer loyalty.
- Managed table assignments efficiently to optimize seating and minimize wait times.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Demonstrated thorough knowledge of menu items to assist customers with selections and recommendations.
Server
Sundays Grill
10.2024 - 12.2025
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Provided exceptional customer service to enhance dining experience and build customer loyalty.
- Managed table assignments efficiently to optimize seating and minimize wait times.
Food Runner
Kavas Tacos and Tequila
03.2025 - 05.2025
- Assisted servers in managing guest requests, providing support during busy service periods.
- Adhered to food safety regulations and sanitation standards consistently throughout shifts.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Increased customer satisfaction with quick and courteous food delivery.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Server/expo
El Jefe Tequilas
12.2024 - 03.2025
- Participated in regular team meetings to discuss menu updates and service improvements, supporting overall operations.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Dishwasher
Tuscana Resort Orlando By Aston
04.2015 - 05.2017
- Operated industrial dishwashing equipment, ensuring cleanliness and sanitation of all dishware and utensils.
- Maintained organized workstations, optimizing workflow efficiency and minimizing downtime during peak service hours.
- Collaborated with kitchen staff to streamline dish retrieval processes, enhancing overall operational productivity.
- Complied with food safety standards and sanitation protocols, contributing to a safe dining environment for guests.
Skills
- Food running
- Menu memorization
- Order accuracy
- Task prioritization
- Liquor, wine, and food service
- Strong work ethic
- Cash handling
Timeline
Food Runner
Kavas Tacos and Tequila
03.2025 - 05.2025
Server/expo
El Jefe Tequilas
12.2024 - 03.2025
Server
Sundays Grill
10.2024 - 12.2025
Server
Blue Coast Asian Cuisine
06.2022 - Current
Dishwasher
Tuscana Resort Orlando By Aston
04.2015 - 05.2017
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