Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy Ratanakone

Fresno,CA

Summary

Dynamic and compassionate caregiver with extensive experience at IHSS Public Authority, excelling in emotional support and medication administration. Proven ability to enhance client well-being through tailored care plans and effective communication. Committed to promoting independence and quality of life while ensuring safety and comfort in daily living activities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IHSS Care Provider

IHSS Public Authority
01.2017 - 01.2025
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Assisted disabled clients to support independence and well-being.
  • Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained strict confidentiality regarding all aspects of client personal information and medical history.
  • Followed nutritional plans to prepare optimal meals.
  • Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
  • Collaborated with healthcare professionals to develop personalized care plans for optimal results.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Facilitated communication between clients and their families to foster strong relationships and mutual understanding.
  • Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
  • Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
  • Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
  • Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
  • Implemented therapeutic exercises under the guidance of healthcare professionals to improve mobility and strength in clients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

General Manager

Ratanakone Home
09.2015 - 03.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Cashier To-go

China Restaurant #2
03.2003 - 04.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Education

Pharmacy Tech

San Joaquin Valley College
Fresno, CA

High School Diploma -

Herbert Hoover High School
Fresno, CA
06.2006

Skills

  • Emotional support
  • Grooming assistance
  • Physical mobility support
  • Compassionate caregiving
  • Laundry services
  • Adaptable approach
  • Recreational activities
  • Nutrition monitoring
  • Bathing assistance
  • Transportation assistance
  • Dressing assistance
  • Housekeeping tasks
  • Meal preparation
  • Toileting assistance
  • Patient assistance
  • Patient care
  • Bedside care
  • Behavioral management

Certification

Adult Residential Facility Certificate

Certified Nurse Assistant

Timeline

IHSS Care Provider

IHSS Public Authority
01.2017 - 01.2025

General Manager

Ratanakone Home
09.2015 - 03.2023

Cashier To-go

China Restaurant #2
03.2003 - 04.2006

Pharmacy Tech

San Joaquin Valley College

High School Diploma -

Herbert Hoover High School

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Lucy Ratanakone