LUCY RIVERA
Pensacola,FL
Summary
Critical Thinking Active Listening Judgment and Decision Making Production and Processing Operation and Control Complex Problem Solving Writing Reading Comprehension Active Learning Mathematics Speaking Customer and Personal Service Sales and Marketing Foreign Language Technical maintenance Equipment cleaning Functionality assessment Assembly and disassembly Precision measuring Production documentation Problem solving Reliable and hard-working Able to complete several tasks at once Provides exceptional customer service Able to move at a fast pace Can perform various tasks in a restaurant setting Pays attention to orders Superb people skills Able to stand for long periods of time Energetic and passionate about serving Professional Summary Dependable Machine Operator skilled in the operation, assembly, and maintenance of technical equipment. Adept at completing maintenance and cleaning duties on equipment, conducting equipment testing and assessment, and monitoring equipment for functionality and availability. Specialize in communicating and enforcing safety procedures and ensuring safe operation. Fast Food Server with customer service, fast food and retail experience. A detail oriented, organized hard-worker with training in food handling, serving and restaurant safety. Adept at maintaining a clean dining area, taking requests and delivering orders in timely manner. With several years of serving experience, an understanding of quality customer service has been amassed and perfected. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Seasoned Machine Operator offering experience in high-volume assembly line production. Dedicated to rigorous inspection with commitment to follow-through and preventive maintenance. Knowledgeable in use of equipment, tools and CNC logic.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
Arbys
Cleveland, Ohio
01.2022 - 09.2022
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Wash, cut, and prepare foods designated for cooking
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use
- Mix ingredients such as pancake or waffle batters
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Prepare dough, following recipe
- Order and take delivery of supplies
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Collect and return dirty dishes to kitchen for washing
- Serve food and beverages to guests at banquets or other social functions
- Arrange tables and decorations according to instructions
- Plan, prepare, and deliver meals to individuals with special dietary needs
- Wash dishes, glassware, and silverware after meals
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
Landscaper
Xtreme Landscapes And Design
Pensacola, FL
09.2020 - 02.2022
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Maintained routine landscaping schedules to boost lawn health.
- Opened containers with steel cutters, claw hammers and other hand tools.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Operated skid steers, wheel loaders, forklifts and yard goats.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Developed lasting customer relationships and grew network over time.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Designed programs for landscape maintenance, pest management, composting and other related topics.
- Handled hedge, bush and shrub trimming.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Assisted with weekly project planning and crew scheduling.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Identified plant diseases and researched methods for mitigation.
- Arranged winter decorations, holiday lights, wreaths and garlands.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Designed and drafted planting plans for formal gardens and perennial flowerbeds.
- Created striking landscape designs, applying years of diverse industry knowledge.
- Performed planting, watering, mulching and edging of lawns.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Installed and maintained landscapes at homes, offices and parks.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Participated in seminars to better understand natural pest control products.
- Worked with customers to develop designer landscaping plans for various budgets.
- Installed stonework according to landscape design plan and client specifications.
- Reviewed plans and designs to verify completeness of grounds work.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Maintained grounds by trimming, weeding and general clean-up.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Rearranged planting beds and flower gardens seasonally.
- Educated employees and members of public on plant biology and health.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Cultivated soil and added fertilizer, compost and amendments.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
Landscaper Laborer
The Wallace Company
Pensacola, FL
12.2019 - 09.2020
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Operated skid steers, wheel loaders, forklifts and yard goats.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Assisted with weekly project planning and crew scheduling.
- Operated landscaping equipment with focus on safety and machine longevity.
- Worked with customers to develop designer landscaping plans for various budgets.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
- Participated in seminars to better understand natural pest control products.
- Maintained routine landscaping schedules to boost lawn health.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Applied chemicals to remove unwanted weeds and pests.
- Created striking landscape designs, applying years of diverse industry knowledge.
- Trimmed around trees, flower beds and other yard features.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Collected and removed debris at job sites.
- Mowed lawns using self-propelled and riding mowers.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Edged and mowed lawns, flowerbeds and landscape features.
- Maintained grounds by trimming, weeding and general clean-up.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Opened containers with steel cutters, claw hammers and other hand tools.
- Landscaped yards by planting flowers, grass, trees and bushes.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Installed stonework according to landscape design plan and client specifications.
- Used customer feedback to make operational improvements.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Illustrated landscaping skills by planting grass, flowers and shrubs.
- Handled hedge, bush and shrub trimming.
- Developed lasting customer relationships and grew network over time.
- Reviewed plans and designs to verify completeness of grounds work.
- Collaborated with senior leaders to support quality paving, digging and concrete mixing.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Reduced safety issues, thoroughly cleaning construction areas to maintain regulatory compliance.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
Housekeeping Room Attendant
Hilton
Pensacola Beach, FL
04.2019 - 11.2019
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Performed rotation cleaning by steam cleaning carpets and draperies.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used microsoft or excel to update status of each guest room and record maintenance needs.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
- Responded to requests from patrons for linens and toiletries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Bar Waitress
El Paso Restaurante Taqueria & Cevicheria
Pensacola, FL
10.2018 - 03.2019
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Checked-in on customers within 5-10 minutes of seating and periodically throughout service.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Performed opening and closing duties within bar area according to schedule.
- Communicated with guests to record orders and assess needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained accuracy and efficiency when processing sales transactions.
- Received over 30+ beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained clean and organized bar area.
- Poured and prepared mixed drinks for over 50 customers daily.
- Poured and prepared mixed drinks for over 50 customers daily.
- Anticipated guest needs and provided proactive service.
Cashier
Speedway Llc
Cleveland , OH
02.2018 - 08.2018
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed new promotions and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
Machine Operator
Us cotton
Cleveland, OH
04.2016 - 05.2017
- Monitor machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions
- Record quantities of materials processed
- Inspect garments, and examine repair tags and markings on garments to locate defects or damage, and mark errors as necessary
- Mount attachments, such as needles, cutting blades, or pattern plates, and adjust machine guides according to specifications
- Select supplies such as fasteners and thread, according to job requirements
- Cut excess material or thread from finished products
- Remove holding devices and finished items from machines
- Turn knobs, screws, and dials to adjust settings of machines, according to garment styles and equipment performance.
Cook /cashier restaurant crew member
Burger king
Cleveland, Ohio
07.2016 - 12.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Cook exact number of items ordered by each customer, working on several different orders simultaneously
- Wash, cut, and prepare foods designated for cooking
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use
- Mix ingredients such as pancake or waffle batters
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Order and take delivery of supplies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Greet customers entering establishments.
Cashier crew member
Speedway gas station
Cleveland, Ohio
01.2015 - 09.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Issue trading stamps, and redeem food stamps and coupons
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Greet and seat guests, and present menus and wine lists
- Store food in designated containers and storage areas to prevent spoilage
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink- dispensing, milkshake, or frozen custard machines
- Place food trays over food warmers for immediate service, or store them in, refrigerated storage cabinets
- Remove trash and clean kitchen garbage containers
- Fast food crew member /cashier
Education
High School Diploma -
Max S. Hayes High School
05.2023
High School Diploma -
Penn Foster College
Scottsdale, AZ02.2023
Skills
- Cooperative Attitude
- Detail-Oriented
- Reliable and Responsible
- Complaint Resolution
- Honest and Ethical
- Team Collaboration
- Active Listening
- Team Leadership
- Goal Setting and Achievement
- Customer Service
- Decorative Landscaping
- Work Organization and Prioritization
- Decision Making
- Attention to Detail
- Reliable and Dependable
- Creative Thinking
- Verbal and Written Communication
- Relationship Building
- Guest Service and Support
- Professional and Courteous
- Multitasking and Prioritizing
- Microsoft Office
- Quality Control
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restaurant Team Member
Arbys
01.2022 - 09.2022
Landscaper
Xtreme Landscapes And Design
09.2020 - 02.2022
Landscaper Laborer
The Wallace Company
12.2019 - 09.2020
Housekeeping Room Attendant
Hilton
04.2019 - 11.2019
Bar Waitress
El Paso Restaurante Taqueria & Cevicheria
10.2018 - 03.2019
Cashier
Speedway Llc
02.2018 - 08.2018
Cook /cashier restaurant crew member
Burger king
07.2016 - 12.2016
Machine Operator
Us cotton
04.2016 - 05.2017
Cashier crew member
Speedway gas station
01.2015 - 09.2015
High School Diploma -
Max S. Hayes High School
High School Diploma -
Penn Foster College
Similar Profiles
Kayla KrieteKayla Kriete
Shift Manager at ArbysShift Manager at Arbys
Holly EricksonHolly Erickson
Crew team member at ArbysCrew team member at Arbys
Cynthia JohnsCynthia Johns
Cashier/prep Cook at ArbysCashier/prep Cook at Arbys