Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Lucy Rodriguez

San Antonio,TX

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of holding jobs for long periods of time and delivers long lasting, positive impressions on everyone who comes in contact. Demonstrates genuine hospitality to establish in depth connections with all coworkers and patrons.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/To-Go Server

Pasha Mediterranean Grill
San Antonio, TX
10.2021 - Current
  • Perform opening and closing duties such as setting up the dining area, restocking supplies
  • Respond efficiently to guest inquiries and complaints in a professional manner
  • Uphold high standards of sanitation in accordance to health department regulations
  • Provide excellent service to ensure the highest possible customer satisfaction
  • Be able to maintain a strong memory of orders without looking at tickets
  • Assist in training new servers/to-go servers
  • Ensure that food is up to the best standards before serving it to guests
  • Greet guests and provide menus/silverware
  • Accurately and quickly record orders on POS system
  • Handle money transactions with no mistakes
  • Maintain records of transactions made during shift as required by company policy
  • Adequately communicate with kitchen staff regarding customer allergies or special requests
  • Stay informed about new menu items or promotions
  • Pre-buss and clean tables/chairs in order to prepare dining area for next customers
  • Operate POS terminals to input orders, split bills, find checks, and calculate totals.
  • Give refunds when necessary
  • Address kitchen staff complaints and address server complaints in order to reach the best middle ground between coworkers
  • Serve food and beverages to tables immediately after sat
  • Correct any mistakes before unnecessary problems can arise
  • Promote desserts and appetizers to optimize sales
  • Quickly and accurately pack take-out orders with little to no mistakes
  • Check with guests to receive feedback on food served, resolve issues, bring additional items, and refill beverages.
  • Be familiar with ingredients in food items and understand how each are made to ensure that I am prepared to answer any customer questions
  • Take out trash, restock sauces/bags/condiments/cups/plates/ice, and roll silverware
  • Sweep section regularly to ensure clean area for guests
  • Balance cash drawers and collect server cash at the end of every shift
  • Performed light administrative duties such as filing documents and taking messages.
  • Help kitchen staff as much as possible
  • Take phone orders, catering orders, and reservations for large parties
  • Pack large catering orders for parties anywhere between 30-250 people with no mistakes

Server/To-Go Server

54th Street Grill & Bar
San Antonio, TX
05.2023 - 08.2023
  • Provide excellent service to ensure the highest possible customer satisfaction
  • Check with guests to receive feedback on food served, resolve issues, bring additional items, and refill beverages
  • Perform opening and closing duties such as setting up the dining area, restocking supplies
  • Ensure that food is up to the best standards before serving it to guests
  • Accurately and quickly record orders on POS system
  • Be able to maintain a strong memory of orders without looking at tickets
  • Handle money transactions with no mistakes
  • Be familiar with table numbers and sections to minimize room for error
  • Communicate with kitchen staff regarding customer allergies or special requests
  • Stay informed about new menu items or promotions
  • Promote desserts and appetizers to optimize sales
  • Pre-buss and clean tables/chairs in order to prepare dining area for next customers
  • Serve food and beverages to tables immediately after sat
  • Correct any mistakes before unnecessary problems can arise
  • Quickly and accurately pack take-out orders with little to no mistakes
  • Maintain records of transactions made during shift as required by company policy
  • Operate POS terminals to input orders, split bills, find checks, and calculate totals
  • Take out trash, restock sauces/bags/condiments/etc., and roll silverware
  • Explain menu items, describing ingredients and cooking methods upon request
  • Sweep section regularly to ensure clean area for guests
  • Help kitchen staff, bussers, and dishwashers as much as possible

Host/Busser/Server/To-Go Server

Longhorn Steakhouse
San Antonio, TX
12.2020 - 08.2021
  • Manage dining room layout to maximize efficiency of staff members
  • Greet and seat guests while providing menus/silverware
  • Take reservations over phone and in person
  • Offer seating and other special accommodations to customers according to preferences and dining area volume
  • Be able to carry many plates and cups at one time, without the use of a cart or bin
  • Pre-buss and clean tables/chairs in order to prepare dining area for next customers
  • Uphold high standards of sanitation in accordance to health department regulations
  • Perform opening and closing duties such as setting up the dining area, restocking supplies
  • Check identification for guests who appear under age 21
  • Ensure that food is up to the best standards before serving it to guests
  • Accurately and quickly record orders on POS system
  • Provide excellent service to ensure the highest possible customer satisfaction
  • Check with guests to receive feedback on food served, resolve issues, bring additional items, and refill beverages
  • Communicate with kitchen staff regarding customer allergies or special requests
  • Promote desserts and appetizers to optimize sales
  • Serve food and beverages to tables immediately after sat
  • Handle money transactions with no mistakes
  • Correct any mistakes before unnecessary problems can arise
  • Quickly and accurately pack take-out orders with little to no mistakes
  • Explain menu items, describing ingredients and cooking methods upon request
  • Maintain records of transactions made during shift as required by company policy
  • Operate POS terminals to input orders, split bills, find checks, and calculate totals
  • Take out trash, restock sauces/bags/condiments/plates/cups/ice/etc., and roll silverware
  • Manage incoming calls during busy shifts
  • Be able to maintain a strong memory of orders without looking at tickets

Lifeguard/Swim Instructor

YMCA
San Antonio, TX
04.2021 - 12.2021
  • Observe swimmers for long periods of time while remaining attentive and scanning the entire pool deck
  • Enforcing all safety regulations and posted rules for patrons
  • Provide assistance to swimmers of varying skill levels
  • Respond quickly to medical emergencies in the pool area
  • Prepare detailed incident reports following accidents or other incidents.
  • Perform regular cleaning and maintenance of pool and pool equipment
  • Take out trash and maintain restroom cleanliness
  • Maintain accurate records of pool chemicals and pool ph levels
  • Conduct daily pool maintenance, including testing, and adjusting chemical levels
  • Inspect rescue tubes and buoys regularly to ensure they are in good condition
  • Assist with swim lessons for guests and members of the facility
  • Perform emergency rescues when necessary

Babysitter

Nicole Rowland
San Antonio, TX
08.2021 - 12.2021
  • Instruct children in basic hygiene practices such as brushing teeth or washing hands
  • Tailor activities based on the individual needs of each child under care
  • Develop creative ways to encourage learning through everyday experiences
  • Administer medication when needed according to parent instructions
  • Remaining alert at all times while caring for multiple children simultaneously
  • Maintaining a positive attitude while being patient and understanding with the children
  • Monitoring sleep schedules and adjusting accordingly if needed
  • Complete light housekeeping tasks such as tidying up toys and books
  • Getting children ready for school and making sure they have everything they need for the day
  • Driving children to desired destination according to parent instructions
  • Enforcing discipline when necessary but always doing so calmly and respectfully
  • Make healthy and nutritional meals for children

Babysitter

Hannah and Cedrick Morrison
San Antonio, TX
08.2020 - 11.2020
  • Develop creative ways to encourage learning through everyday experiences
  • Use problem-solving skills to anticipate potential issues before they arise
  • Instruct children in basic hygiene practices such as brushing teeth or washing hands
  • Tailor activities based on the individual needs of each child under care
  • Remaining alert at all times while caring for 4 children simultaneously, all ranging from 6 months old to 10 years old
  • Maintain a positive attitude while being patient and understanding with the children
  • Monitor sleep schedules and adjusting accordingly if needed
  • Completing light housekeeping tasks such as tidying up and cleaning dishes
  • Preparing meals for children
  • Establishing trust through consistent communication with both parents and kids
  • Helping older children with homework assignments as directed by parents
  • Enforcing discipline when necessary but always doing so calmly and respectfully
  • Transporting children to desired location according to parent instructions
  • Teaching good manners by setting clear expectations for behavior in various settings

Crew Member

Dunkin' Donuts
San Antonio, TX
06.2018 - 12.2020
  • Perform cashier duties such as taking orders, collecting payments and providing change with no mistakes
  • Maintain organized storage areas for food products, beverages and restaurant supplies
  • Process takeout/online orders quickly to ensure timely delivery of meals and drinks
  • Clean area by sweeping/mopping floors, wiping tables, and emptying trash
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Educate customers on menu items and product ingredients
  • Be able to make multiple drinks at one time during high-stress morning rushes
  • Be able to maintain a strong memory of orders without looking at tickets
  • Inform customers about daily specials in an engaging manner
  • Take headset orders
  • Cook and prepare sandwiches, bagels, and other various food items
  • Restock beverage supplies, ice, cups, and bags
  • Enter orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies
  • Maintain close customer relations with regular customers

Education

High School Diploma -

Tom C. Clark
San Antonio, TX
06-2021

Some College (No Degree) - Biology/Nursing

San Antonio College
San Antonio, TX

Skills

  • Strong Memorization
  • Hardworking
  • Dependable/ Reliable
  • Extremely Adaptable
  • Age-Appropriate Communication
  • Order Accuracy
  • Professional Appearance
  • Familiarity with many Point of Sale (POS) system operations
  • Customer Service
  • Excellent multi-tasker
  • Money Handling Accuracy
  • Reliable team worker
  • Empathetic/Genuine

Languages

English
Native/ Bilingual

Affiliations

  • Basketball coach for Youth Girls- (2 years)
  • Vacation Bible School Counselor for Shepherd of the Hills- (80 hours)
  • Food Bank Community Service- (30 hours)
  • Shepherd of the Hills Community Service- (72 hours)

Certification

  • TABC Certified- Texas Alcoholic Beverage Commission- (Dec 11, 2022- Dec 11, 2024)
  • Food Handlers Certificate- (Dec 11, 2022-Dec 11, 2024)
  • First Aid Certified- American Safety and Health Institute- (Apr 22, 2023-Apr 22, 2024)
  • CPR Certified-American Safety and Health Institute- (Apr 22, 2023-Apr 22, 2024)

References

References available upon request.

Timeline

Server/To-Go Server

54th Street Grill & Bar
05.2023 - 08.2023

Server/To-Go Server

Pasha Mediterranean Grill
10.2021 - Current

Babysitter

Nicole Rowland
08.2021 - 12.2021

Lifeguard/Swim Instructor

YMCA
04.2021 - 12.2021

Host/Busser/Server/To-Go Server

Longhorn Steakhouse
12.2020 - 08.2021

Babysitter

Hannah and Cedrick Morrison
08.2020 - 11.2020

Crew Member

Dunkin' Donuts
06.2018 - 12.2020

High School Diploma -

Tom C. Clark

Some College (No Degree) - Biology/Nursing

San Antonio College

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