Lucy Ruiz
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Coordinator Medicaid ODHS
Total Med
10.2023 - Current
- Communicated with customers to identify needs and expectations.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Entered customer demographic data into company databases.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Skilled at working independently and collaboratively in team environment.
Specimen Processor
Quest Diagnostics
10.2023 - Current
- Followed safety protocols while handling hazardous materials.
- Coordinated and managed laboratory projects and experiments.
- Set and oversaw quality assurance guidelines for laboratory work.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.
Direct Support Professional
Tancell Care
12.2021 - 07.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
Front Desk Coordinator
Nevada Health Centers
04.2021 - 07.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Front Desk Medical Receptionist
Nevada Health Centers
04.2019 - 04.2021
- Greets clients and patients,Answers phone and takes messages Addresses patient questions or concerns
- Insures patient confidentiality,Issues registration forms and checks for completion and accuracy
- Ensure that patients fill out appropriate forms and checks for accuracy
- Verifies insurance eligibility ,Obtains HIPPA signature
- Enters registration information into computer for new patients
- Files registration documents in medical record according to policy and procedures
- Communicates appropriate policy and procedure which includes; patient payment policy
- Refers patients to eligibility/financial workers if available and necessary
- Follow appropriate patient walk-in process,Coordinates paper flow issues with clinic team
- Discusses account balance with patients; collect for past due payments or directs patient to billing office when applicable
- Is personally responsible for balancing of all cash at end of day, and for making sure that all cash is accounted for
- Schedules patients office visits
- Ensures proper policy and procedure are followed with office duties
- Creates new medical records
Call Center Representative
Nevada Health Centers
09.2016 - 04.2019
- Answer multiple medical calls promptly, politely, and professionally able to multitask
- Able to take over 90 calls per day
- Obtain and enter accurate demographic information into NextGen and EHR, and use HIPPA in every call.
- Schedule appointments correctly for over ten clinics and different providers - review appointments ( Family practice, Mammograms, OBGYN, Referrals WIC ), time, location, and provider.
- Answer questions and offer other information stay patient focus, and verify insurance.
- Directed calls to other departments when needed, STAT calls
- Use sound judgment for patients or participants, especially with upset patients
- Understanding when needing to escalate calls to clinic managers, supervisors, division managers, billing department, Physicians, and Medical assistants.
Hostess
Canaletto
05.2016 - 11.2017
- Greet incoming and departing Guests warmly with genuine smiles and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
- Use visual cues to seat Guests in either bar or dining area, depending on their preference.
- Inform Guests of current promotions and who will serve them to ensure smooth handoff to service staff.
- Answer incoming calls to restaurants and provide appropriate service
- Manage flow of Guests in Dining and Bar areas and provide accurate wait times for incoming
- Help dining room staff by setting and clearing tables, replenishing water, and serving beverages.
- Able to Handel high energy
- Answered customer questions about hours, seating, and menu information.
Sales Associate
American Eagle Outfitters, Inc
11.2015 - 11.2016
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate
Guess By Marciano
11.2013 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
Associate's - Medical Technology
College of Southern Nevada
05.2026
Diploma -
Desert Rose High School
2016
Skills
- Computer literate: PowerPoint & Microsoft Word, Excel
- Typing 40 WPM
- HIPAA
- EHR NextGen
- Insurance Verification
- Medical Terminology
- Care Planning
- Scheduling
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Multi-Tasking and Prioritization
- Administrative Skills
- Guest Relations
- Cash Handling
- Customer Service Excellence
- Customer Relationship Management
- Strategic Planning
Certification
- CPR/AED/First Aid June 2023 to June 2025
- Nevada Alcohol Education Card January 2022 to January 2026
- Food Handler Safety Training Card Training - February 2023- February 2026
- BLS June 2023 to June 2025
Additional Information
- Willing to relocate to: Las Vegas, NV, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Coordinator Medicaid ODHS
Total Med
10.2023 - Current
Specimen Processor
Quest Diagnostics
10.2023 - Current
Direct Support Professional
Tancell Care
12.2021 - 07.2023
Front Desk Coordinator
Nevada Health Centers
04.2021 - 07.2023
Front Desk Medical Receptionist
Nevada Health Centers
04.2019 - 04.2021
Call Center Representative
Nevada Health Centers
09.2016 - 04.2019
Hostess
Canaletto
05.2016 - 11.2017
Sales Associate
American Eagle Outfitters, Inc
11.2015 - 11.2016
Sales Associate
Guess By Marciano
11.2013 - 08.2016
Associate's - Medical Technology
College of Southern Nevada
Diploma -
Desert Rose High School
- CPR/AED/First Aid June 2023 to June 2025
- Nevada Alcohol Education Card January 2022 to January 2026
- Food Handler Safety Training Card Training - February 2023- February 2026
- BLS June 2023 to June 2025
Similar Profiles
ANGELINA SUTTONANGELINA SUTTON
Operations Supervisor at Total MedOperations Supervisor at Total Med
Jimmy Reece Smith MSN, RN, PMHNP-BCJimmy Reece Smith MSN, RN, PMHNP-BC
Travel Nurse, Emergency Department at Total MedTravel Nurse, Emergency Department at Total Med
Anthony G. GonzalezAnthony G. Gonzalez
Travel ED Registered Nurse at Total MedTravel ED Registered Nurse at Total Med