Lucy Sadoon
Arlington,VA
Summary
Business Administration Manager with strong background in strategic planning, team leadership, and operational efficiency. Possesses broad experience in managing diverse business functions including human resources, finance, procurement, and marketing. Brings robust problem-solving skills, ability to streamline processes for maximum resource utilization and innate knack for fostering collaborative work environments.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Self-employeed
San Franciscodel Rincon , Guanajuato, Mexico
08.2014 - 09.2017
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
- Researched current listings available in the area using multiple online resources.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
Store Manager
Coppel
San Francisco, Guanajuato, Mexico
06.2010 - 07.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Logistics Manager
Bajio's Embroiderers
San Francisco, Guanajuato, Mexico
08.2008 - 04.2010
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Ensured compliance with government regulations related to freight forwarding activities.
- Implemented cost-saving measures such as route optimization for shipments.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Drafted shipment reports to inform management and clients.
- Coordinated with freight forwarders to expedite international shipments.
School Administrative Assistant
Cbtis 139 (Adult's Highschool SAETI)
San Francisco, Guanajuato, Mexico
05.2006 - 07.2008
- Developed and implemented administrative procedures to maximize efficiency.
- Coordinated the daily operations of the school, including scheduling, attendance and staff assignments.
- Assisted in developing and implementing policies and procedures to ensure efficient operation of the school office.
- Managed student records, ensured accuracy and compliance with applicable laws, regulations and guidelines.
- Provided administrative support for faculty members by preparing reports, organizing meetings and taking minutes.
- Performed data entry tasks to update student information into the school's computer system.
- Created various documents using Microsoft Office applications such as Word, Excel and PowerPoint.
- Organized and maintained student records, including transcripts, immunization forms, and other documents.
- Assisted with the preparation of reports for school administrators.
- Provided administrative support to teachers, staff members, and students.
- Handled incoming calls from parents and other stakeholders in a professional manner.
- Scheduled meetings and appointments for school personnel.
- Performed data entry into the school's computer systems.
- Created spreadsheets to track attendance and grades for students.
- Ordered supplies and equipment needed by teachers or students.
- Provided assistance during registration periods by verifying enrollment documentation.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Accounting and Sales Assistant
Tombstone's Hats
San Francisco, Guanajuato, Mexico
01.2005 - 05.2006
- Prepared and maintained financial reports, invoices, accounts receivable and payable ledgers, and other documents.
- Analyzed financial information to assist with budgeting and forecasting activities.
- Provided administrative support to the accounting department.
- Researched discrepancies in invoicing or payment issues.
- Assisted with month-end closing processes such as bank reconciliations and journal entries.
- Performed data entry into various systems related to accounting records.
- Generated weekly sales reports for management review.
- Developed relationships with customers to increase sales opportunities.
- Provided assistance in resolving customer inquiries regarding billing matters.
- Maintained accurate customer profiles including contact information, credit limits.
- Collaborated with internal departments to ensure accuracy of customer account information.
- Responded promptly to customer inquiries via phone calls or emails.
- Attended regular training sessions to stay up-to-date on industry trends.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Produced reliable reports by checking financial statements for accuracy.
- Performed credit checks on new clients and set up payment terms.
- Coordinated with external auditors to facilitate annual auditing process.
- Assisted in the development and maintenance of financial databases and software systems.
- Matched orders with invoices and recorded required information.
- Reduced financial discrepancies by verifying accounting statements.
- Handled accounts payable and receivable, including invoicing and payment processing.
Administrative Manager
Lubook Tennis Shoes
San Francisco, Guanajuato, Mexico
06.1993 - 12.2003
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Developed training materials for new hires on how to use office equipment efficiently.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Monitored department budgets by tracking expenses against allocated funds.
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Oversaw complex office support, managing records database, and organizing contracts.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Planned and controlled budgets for contracts, equipment and supplies.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Education
International Trade - Business Administration
Universidad De Leon
Leon, Guanajuato, Mexico07-2008
Skills
- Communication
- Problem solving
- Working well under stress
- Quick learning
- Customer service
- Event coordination
- Decision-making
- Office Administration
- Team Collaboration
- Database Administration
- Organizational Leadership
- Employee Development
- Business strategies
- Performance Evaluations
- Scheduling and calendar management
Affiliations
- Positive
- Resilient
- Objective
- Hardworking
- Quick learning
- Practical person
- Problems solving
- Friendly
- Open mind
- Self growth
- Team work
Languages
English
Professional
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Management training
- Team leadership
Timeline
Real Estate Agent
Self-employeed
08.2014 - 09.2017
Store Manager
Coppel
06.2010 - 07.2014
Logistics Manager
Bajio's Embroiderers
08.2008 - 04.2010
School Administrative Assistant
Cbtis 139 (Adult's Highschool SAETI)
05.2006 - 07.2008
Accounting and Sales Assistant
Tombstone's Hats
01.2005 - 05.2006
Administrative Manager
Lubook Tennis Shoes
06.1993 - 12.2003
International Trade - Business Administration
Universidad De Leon
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