Lucy Saldivar
Manteca
Summary
Highly organized individual with expertise in managing diverse tasks and responsibilities. Focused on achieving goals and enhancing productivity in fast-paced environments. Aiming to leverage skills to drive company success and foster growth.
Overview
39
39
years of professional experience
Work History
Event Marketing Specialist
Advantage Solutions
08.2025 - Current
- Developed and executed marketing strategies for promotional events to enhance brand visibility.
- Collaborated with cross-functional teams to ensure seamless event logistics and operations.
- Analyzed market trends and consumer behavior to inform event planning and execution.
- Managed vendor relationships to negotiate contracts and secure event services efficiently.
Registered Behavior Interventionalist
Aces Educational Services
01.2025 - 08.2025
- Achieved significant improvements in client behavior through effective one-on-one applied behavior analysis therapy for children with autism spectrum disorder. Enhanced implementation of behavior intervention plans by collaborating closely with a board certified behavior analyst. Documented and analyzed client progress, leading to informed adjustments in treatment strategies. Conducted functional behavior assessments that successfully identified target behaviors and guided intervention development. Developed individualized treatment goals in partnership with board certified behavior analyst, addressing specific client needs. Increased desired behaviors and decreased challenging behaviors through strategic application of positive reinforcement techniques. Supported clients in acquiring essential social, communication, self-help, and academic skills through engaging structured activities. Maintained comprehensive records of session notes and progress reports, ensuring adherence to regulatory agency requirements.
Merchandise Stocker
Costco
10.2023 - 01.2024
- Organized merchandise and maintained a clean work environment, ensuring optimal productivity and adherence to safety standards.
- Provided customer service by greeting members and fulfilling product requests, contributing to a satisfactory shopping experience.
- Restocked shelves and arranged displays in accordance with company policies, ensuring product availability and accessibility for customers.
Human Resources Administrator
Save Mart Companies
07.2020 - 02.2023
- Assessed client needs and processed Covid-related leave requests, ensuring compliance with health guidelines and company policies.
- Managed and safeguarded confidential employee medical records, and prepared accurate reports on personnel activities including leave and return-to-work clearances.
- Conducted thorough investigations of workplace incidents and complaints concerning Covid practices, achieving fair and equitable resolutions.
- Updated HR databases with employee information and maintained up-to-date knowledge of EEO and affirmative action regulations.
Lead Cashier
Macy's
08.2016 - 04.2020
- Managed financial transactions with strict accuracy, reconciling cash drawer at the beginning and end of each shift and identifying discrepancies to ensure accountability.
- Upheld store policies through meticulous processing of returns and exchanges, while maintaining a clean and orderly checkout area to enhance customer experience.
- Delivered exemplary customer service, addressing inquiries and guiding team members, contributing to a supportive and efficient front-end operation.
Senior Health Administrative Representative
County of Santa Clara- Valley Medical Center
08.2001 - 05.2016
- Facilitated patient communication with insurance entities, ensuring understanding of Medi-Cal, Medicare, and billing processes.
- Maintained and updated confidential patient files, ensuring compliance with privacy regulations and company policies.
- Processed invoices and expense reports, regularly reviewed customer accounts for billing accuracy, and utilized Microsoft Excel for effective record-keeping.
- Provided administrative support, including handling incoming calls, managing mail, and performing office tasks such as filing and xeroxing.
- Assisted in staff training and oversight, developing procedures for patient registration, and coordinating interdepartmental communication for process completion.
Executive Field Representative
Department of Motor Vehicles
03.1994 - 08.2001
- Verified legal documents to confirm individuals’ authenticity and maintained robust customer relations through proficient service.
- Managed financial transactions, including processing credit card payments, accurately handling cash, and executing cash drawer reconciliations and inventory tasks.
- Addressed complex customer inquiries and resolved registration and licensing issues in collaboration with management to ensure customer satisfaction.
- Ensured adherence to legal and regulatory standards in field operations, while documenting all client interactions and identifying security risks to mitigate potential threats.
Telephone Operator
Pacific Bell
04.1987 - 09.1993
- Directed incoming calls to appropriate departments, ensuring efficient routing and prompt response to inquiries, and documented call details for record-keeping.
- Assisted non-English speaking callers by arranging interpretation services and provided specialized support during emergency situations.
- Utilized switchboard expertise to connect callers to requested parties, offered follow-up assistance, and maintained a tidy workspace to support overall productivity.
Education
High School Diploma -
Yerba Buena High School
San Jose, CA06.1989
Skills
Customer support
Timeline
Event Marketing Specialist
Advantage Solutions
08.2025 - Current
Registered Behavior Interventionalist
Aces Educational Services
01.2025 - 08.2025
Merchandise Stocker
Costco
10.2023 - 01.2024
Human Resources Administrator
Save Mart Companies
07.2020 - 02.2023
Lead Cashier
Macy's
08.2016 - 04.2020
Senior Health Administrative Representative
County of Santa Clara- Valley Medical Center
08.2001 - 05.2016
Executive Field Representative
Department of Motor Vehicles
03.1994 - 08.2001
Telephone Operator
Pacific Bell
04.1987 - 09.1993
High School Diploma -
Yerba Buena High School