Lucy Sanchez
Fresno,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
6
6
years of professional experience
Work History
Child Support Services OA
County Of Fresno
04.2024 - Current
- Typing, data entry, word processing, filing, sorting, distributing and processing materials, checking documents for completeness, and maintaining various types of records.
- Appropriately respond to requests and inquiries from the general public or other departments.
- Operate telephone systems including screening, transferring, or referring calls, and answering questions.
- Process records and enter data on forms and into data systems; ensure forms or reports are complete, accurate, and filed with other agencies within time limits; and prepare personnel action requests, purchase orders, and requisitions.
- Operate office equipment including copy machines, scanners, fax machines, computers, printers, microfilm equipment, microfiche readers, and other equipment.
- Obtain information from the public by asking pertinent questions in order to determine the service, program, or person that should be seen.
- Receive and record cash or check payments for fees, permits, fines or installments. This may include accepting payments through an automated system, operating a cash register and/or adding machine, preparing receipts and deposit slips, and balancing cash drawer to receipts.
- Compose and edit reports and correspondence to assure a clear, concise, and grammatically correct communication.
- Gather information from department records, books, and other reference sources.
- Provide information to the public concerning departmental or county operations. This includes working at a reception desk; describing services provided; explaining application process and eligibility requirements; assisting in completion of forms or complaints; and directing the public to proper department or official.
- Attend meetings and prepare summary minutes.
- Explain clerical procedures and forms to administrative, professional, and technical staff. This may include bills, timesheets, requisitions, timely filing of documents, and use of office equipment.
- Translate to serve public needs. Translating may be oral or in written form.
- Operate a passenger vehicle in carrying out assigned duties.
Payroll Administrative Coordinator
California State University, San Bernardino
02.2023 - 12.2023
- Support the Payroll Department and the manager in terms of abroad range of administrative and clerical functions, large scale and complex projects, and assignments that require interaction with those across the university
- Provide excellent customer service and general office and administrative support to Payroll Services as directed by the Payroll Manager
- Process and maintain verifications of employment
- Serve as content editor and maintenance for Payroll website
- Prepare documents requested for audits
- Update/maintain unit Absence Calendar in Microsoft Outlook once time is approved by manager to be used to verify time off in Absence Management
- Maintain unit supplies/orders
- Create drafts for monthly Payroll Bulletin to manager
- Drop off/pick up state checks and distribute incoming/outgoing mail
- Oversee student workers by assigning daily projects and tasks as directed by manager.
- Responsible for processing student hires (SPARS) into PIMS, verifying monthly student hours worked by assisting in the completion of time sheets, simple student hours data entry and investigating student pay concerns before forwarding to appropriate Payroll Technician by posted deadlines.
- Comprehend and grasp knowledge of the university infrastructure, policies, and procedures
- Interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist
- Understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas
Eligibility Worker (Promoted)
CAP San Bernardino County
10.2020 - 12.2022
- Complete intake documents and evaluate the client's eligibility to receive program services consistent with established guidelines
- Prepare and maintain client related forms, files, records, and correspondence in an accurate and timely manner
- Make pledges through SoCal Edison, SoCal Gas and SouthWest Gas online portals
- Handle client concerns of a diverse nature
- Travel to assigned locations throughout San Bernardino County
- Perform mathematical computations of average difficulty and clerical work to include data input, typing, and filing duties
- Conduct public presentations to promote interest in available Energy Conservation Program services
- Coordinate and participate in energy education workshops
- Attend training, seminars, and conferences as required
- Submit daily production report by end of day
- Perform other related duties and works overtime as required
Clerk 1
CAP San Bernardino County
10.2020 - 02.2022
- Answer, screen and refer telephone calls; take telephone messages, greet visitors to appropriate personnel
- Schedule appointments on Microsoft teams calendar, provide program information, handle customer complaints and refers as necessary
- Assist Spanish speaking only by phone or in person
- Maintain manual and files in accordance with prescribed filing systems procedures
- Record incoming data for clients into ServTraq and pay close attention to detail
- Communicate effectively in an optimistic manner with clients
- Follow up in a timely manner on the task or responsibility
- Knowledge of basic Microsoft word, outlook, excel, etc
- Multi-task with workload to meet deadlines and remain calm under pressure
- Collaborate with co-workers for generating new ideas to prevent confusion
- Work independently with minimal supervision
- Provide accurate information to clients that are seeking assistance in agency program
HR Assistant
Mtna Ifco
04.2020 - 08.2020
- Oversee and manage hiring process in human resources division
- Document records and maintain confidentiality of sensitive personal information
- Maintain office supplies, distribute mail, and process invoices for payment
- Review and screen applicant resumes to identify qualified candidates
- Express community service skills and keep an optimistic attitude in the work environment
- Navigate Microsoft Excel and Outlook
- Give attention to detail and enter the information accurately to the system
- Maintain sign-in sheets attendance
- Respond to inquiries by answering telephone calls, in-person questions and emails.
Program Leader/Tutor
Think Together, Inc
01.2020 - 03.2020
- Collaborat with students to complete homework assignments, identify lagging skills and correct weaknesses
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Collaborate with parents to create tutoring sessions appropriate for student's learning preference and learning style
- Provide homework assistance using specific curriculum and materials
- Identify learning needs and implemented fun and engaging activities to help students advance
- Assess students' progress throughout tutoring sessions and adjusted instructional methods
- Meet with students and discussed educational goals and expectations
- Update required logs and student documentation to keep records accurate and current
Warehouse Team Member
Amazon
11.2019 - 01.2020
- Record information, shortages and discrepancies to keep records current and accurate
- Load, unload and move material to and from storage and production areas
- Keep warehouse stations and equipment in good working order in line with OSHA requirements
- Check packages and merchandise for damage and notify vendors
- Use forklifts and pallet jacks to relocate products
- Label customer orders to minimize errors
- Consistently lift materials weighing as much as 50 pounds
- Inspect work areas for cleanliness and remove obstacles to keep work areas hazard-free
Administrative Assistant
Mtna Ifco
10.2018 - 10.2019
- Answer multi-line phone system, route calls, deliver messages to staff and greet visitors
- Schedule appointments for companies to deliver product or get loaded
- Give attention to detail and enter the information accurately to the system
- Navigate Microsoft Excel, Word and Outlook
- Have advanced knowledge in Bills of Lading
- Manage invoices, packing slips, returns, etc.
- Edit quantity or weight when modifications are made to the loads
- Maintain sign-in sheets for records of all inbounds and outbounds each day
- Use SAP program in the computer for information that needs to be inputted
- Prepare next day orders and contact afterhours transportation team for shortages
- Sum up production totals from supervisors for inventory purpose
- Send out end of day emails to the plant company, managers, and supervisors
- Store important documentation for auditors' purpose
Education
Bachelor of Arts - Liberal Studies - Teaching Track
California State University - San Bernardino
05.2021
High School Diploma -
Wilmer Amina Carter High School
06.2017
Skills
- Bilingual [Spanish]
- Communicate and deal diplomatically with persons from varied social, economic, and cultural backgrounds
- Documentation and confidential recordkeeping
Timeline
Child Support Services OA
County Of Fresno
04.2024 - Current
Payroll Administrative Coordinator
California State University, San Bernardino
02.2023 - 12.2023
Clerk 1
CAP San Bernardino County
10.2020 - 02.2022
Eligibility Worker (Promoted)
CAP San Bernardino County
10.2020 - 12.2022
HR Assistant
Mtna Ifco
04.2020 - 08.2020
Program Leader/Tutor
Think Together, Inc
01.2020 - 03.2020
Warehouse Team Member
Amazon
11.2019 - 01.2020
Administrative Assistant
Mtna Ifco
10.2018 - 10.2019
Bachelor of Arts - Liberal Studies - Teaching Track
California State University - San Bernardino
High School Diploma -
Wilmer Amina Carter High School