Lucy Sanoja
Las Vegas,NV
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
7 For All Mankind
09.2019 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Sales Executive promoted
JAECI
01.2016 - 01.2018
- Actively seeked out new sales opportunities with distributors and dealers throughnetworking
- Participated and prepared exceptional presentations for trade exhibitions andconferences
- Ensured the availability of stock for sales and demonstrations
- Met and exceeded projected sales targets
- Ensured consistent brand identity was upheld in all correspondence and campaigns
Assistant Manager
The Buckle, Inc
02.2012 - 11.2016
- To Store Manager
- Recognized, recruited, and retained talented individuals
- Demonstrated and maintained a professional, mature and stable relationship with allteammates
- Educated team by coaching, communicating, and sharing feedback on a daily basis
- Met and exceeded sales goals and standards of performance
- Managed all aspects of store operations
Office Manager
Reliable Technology Admin. Group, Inc
09.2009 - 01.2012
- Assisted in the process for new hires
- Organized office operations and procedures
- Maintained the office condition and arranged necessary repairs
- Managed relationships with vendors and service providers
- Assigned and monitored clerical functions
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA08.2007
No Degree - Graphic Design And Desktop Publishing
Regional Occupational Program
Camarillo, CA08.2007
Skills
- Enthusiastic, friendly, outgoing hard worker
- Willing, eager and quick to learn new skills while accepting constructive criticism
- Reliable, conscientious and motivated to see job through completion
- Work well independently or as a cooperative team player
- Strategic Planning
- Customer Relationship Management
- Priority Management
- Customer Service
- Profit and Loss Accountability
- Sales Expertise
- Client Contact
- Workflow Schedules
- Leadership
- Key Performance Indicators (KPIs)
- Managing Routines
- Training
- Corporate Recruiting
- Business Planning
- Performance Management
- Team Oversight
- Project Management
- Sales and Marketing
- Team Leadership
- Tradeshow Management
- Event Planning
- Mentoring
- Email Blasts
Affiliations
Result-driven individual eager to obtain a full time position in an office environment where 10+ years of experience in office management, marketing, computer, and people related skills can be utilized to the benefit of the employer.
Additional Information
- References Available upon Request
Timeline
Manager
7 For All Mankind
09.2019 - 12.2020
Sales Executive promoted
JAECI
01.2016 - 01.2018
Assistant Manager
The Buckle, Inc
02.2012 - 11.2016
Office Manager
Reliable Technology Admin. Group, Inc
09.2009 - 01.2012
High School Diploma -
Thousand Oaks High School
No Degree - Graphic Design And Desktop Publishing
Regional Occupational Program
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