Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Sanowski

Ramsey,NJ

Summary

Results-driven Retail Associate with a strong grasp of retail dynamics and customer service standards. Proven track record in delivering exceptional product recommendations that consistently exceed customer expectations. Expertise in executing sales and service initiatives to drive significant revenue growth. Committed to enhancing the overall customer experience through effective communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Sales Associate

Tapestrie, Inc.
Englewood, USA
09.2021 - 02.2025
  • Delivered exceptional customer service, resolving inquiries efficiently to ensure a positive shopping experience
  • Maintained precise inventory records by systematically tracking stock levels, conducting regular audits, and resolving discrepancies. Streamlined packing and shipping operations to ensure timely and error-free delivery of orders. Coordinated online order fulfillment processes, including product selection, packaging, and labeling, resulting in optimized efficiency and improved customer satisfaction.
  • Processed customer transactions accurately and efficiently, handled cash, card, and digital payments, and provided excellent customer service. Maintained a clean and organized checkout area and assisted with resolving customer inquiries or issues.
  • Oversaw social media strategy, creating and scheduling content, interacting with followers, and analyzing metrics to boost engagement

Shoes Sales Associate

Designer Shoe Warehouse DSW
Ramsey, USA
05.2021 - 08.2021
  • Handled cash, credit, and digital payments with accuracy while following company policies to ensure security and compliance. Resolved transaction issues efficiently to maintain a positive customer experience.
  • Boosted revenue by engaging customers in conversation, understanding their needs, and offering tailored product recommendations. Used in-depth product knowledge to upsell and cross-sell effectively.
  • Worked closely with colleagues to improve workflows, reduce wait times, and create a seamless shopping experience. Contributed to meeting and exceeding sales targets by fostering a supportive and efficient team environment.

Sales Associate

J. Crew Group Inc.
Paramus, USA
02.2021 - 05.2021
  • Enhanced product presentation with managers and promotion to drive customer interest
  • Promoted customer loyalty by effectively communicating reward program benefits
  • Consistently exceeded sales targets by strategically highlighting merchandise

Education

Fashion Studies - Fashion Merchandising

Montclair State University
Montclair, NJ
05.2023

Skills

  • Customer service
  • Computer Skills
  • Communication skills
  • Fast learner
  • Detail-oriented
  • Creative
  • Microsoft Office
  • Adobe Photoshop
  • Adobe Illustrator

Timeline

Sales Associate

Tapestrie, Inc.
09.2021 - 02.2025

Shoes Sales Associate

Designer Shoe Warehouse DSW
05.2021 - 08.2021

Sales Associate

J. Crew Group Inc.
02.2021 - 05.2021

Fashion Studies - Fashion Merchandising

Montclair State University

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Lucy Sanowski