Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucy Santiago

West Palm Beach

Summary

I am a driven and responsible professional with comprehensive experience in property management. Building my career in the real estate industry for almost a decade has made me resilient among various asset types. My strengths lean to real estate development, asset manager, financials, operations and property management and accustomed to handling time-sensitive objectives.

Overview

10
10
years of professional experience

Work History

Community Director

Cony Park Apartments
05.2022 - Current
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Overlooked property takeover and managing other properties as needed.
  • LIHTC
  • Responsible for annual budget preparation and achieving NOI every quarter.
  • Accurately and timely completed monthly reports, including month-end pre-close, and variance summary reports.

Assistant Manager

Waverly Apartments
01.2017 - 05.2022
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • LIHTC

Front Desk Receptionist

Children's Pediatric Dentistry
05.2014 - 01.2017
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Helped office staff prepare reports and check insurances for patients.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

High School Diploma -

Roberto Clemente High School
Chicago, IL
06.2005

Skills

  • Revenue Management
  • Operation Budgets
  • Auditing
  • Fair Housing Regulations
  • Money Handling
  • Problem-Solving
  • Multitasking
  • Critical Thinking
  • Organizational Skills
  • Affordable housing programs knowledge

Languages

Spanish
Native or Bilingual

Timeline

Community Director

Cony Park Apartments
05.2022 - Current

Assistant Manager

Waverly Apartments
01.2017 - 05.2022

Front Desk Receptionist

Children's Pediatric Dentistry
05.2014 - 01.2017

High School Diploma -

Roberto Clemente High School

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Lucy Santiago