Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Lucy Sarumova

Scottsdale,AZ

Summary

As a seasoned professional with over a decade of experience in fraud prevention, risk management, and quality assurance, I am passionate about driving innovative solutions to detect and mitigate financial crimes. My expertise spans leadership roles in fraud operations, analytics, and investigations, including my impactful contributions at organizations such as DoorDash, JP Morgan Chase, and Nationwide. Known for introducing cutting-edge tools and strategies to combat fraud, I thrive in dynamic environments where adaptability and collaboration are key. Beyond my professional achievements, I contribute to my community as a volunteer with Sonoran Prevention Works and as HOA treasurer, reflecting my commitment to service and accountability. I'm always eager to connect with like-minded professionals and explore opportunities to enhance operational excellence and customer trust. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Fraud Operations Manager

DoorDash
03.2021 - Current
  • Company Overview: At a rapidly expanding tech company, I was brought in to establish Fraud and Quality Assurance department from scratch
  • Led the strategic development and implementation of comprehensive quality assurance programs, aligning initiatives with broader operational and regulatory goals
  • Worked closely with key stakeholders across departments to ensure program alignment, driving cross-functional collaboration and addressing operational challenges
  • Developed tailored training programs for teams, successfully enhancing content oversight processes and ensuring adherence to compliance standards
  • Conducted data-driven analysis of company operations, identifying vulnerabilities and implementing QA measures to improve operational efficiency and reduce incidents
  • Authored operational guidelines and policies to establish regulatory compliance and enhance service delivery
  • Fostered a culture of continuous improvement and professional development for team members, emphasizing operational excellence
  • Spearheaded the integration of advanced fraud detection tools and technologies, such as Persona and Checkr, resulting in a 100% improvement in identifying and preventing fraudulent activities across global operations
  • At a rapidly expanding tech company, I was brought in to establish Fraud and Quality Assurance department from scratch

Fraud Analytics Lead

JP Morgan Chase
10.2016 - 04.2021
  • Company Overview: Led fraud analytics and QA efforts at a leading commercial bank, focusing on enhancing detection capabilities and optimizing processes
  • Directed analytics projects, leveraging data insights to improve fraud detection methodologies and optimize operational workflows
  • Implemented a disciplined approach to testing, project execution, and performance monitoring, driving continuous improvement and operational excellence
  • Created documentation and managed change processes to ensure seamless transitions across departments
  • Proactively collaborated with cross-functional teams to define data points and reporting requirements, aligning initiatives with business objectives
  • Acquired a deep understanding of fraud trends and regulations, facilitating the creation of strategic analytics to pinpoint risk profiles with precision
  • Assisted in creating reports and visualizations that helped teams better understand fraud trends and patterns, improving the team's ability to spot suspicious activity
  • Led fraud analytics and QA efforts at a leading commercial bank, focusing on enhancing detection capabilities and optimizing processes

AML Analyst

Wells Fargo
08.2013 - 10.2016
  • Company Overview: Developed expertise in detecting and investigating suspicious transactions and compliance violations under BSA, AML, and OFAC regulations
  • Partnered with law enforcement agencies and internal legal teams to support investigations, providing critical documentation and insights for complex cases involving money laundering and fraud
  • Conducted thorough financial crime investigations, preparing detailed SARs and ensuring compliance with federal and institutional regulations
  • Created detailed documentation for compliance processes, ensuring continuity and clarity across operational teams
  • Collaborated with senior managers and compliance experts to develop strategies that improved program effectiveness
  • Proactively engaged in understanding fraud trends, driving data-driven decision-making that informed policy updates
  • Developed expertise in detecting and investigating suspicious transactions and compliance violations under BSA, AML, and OFAC regulations

Financial Services Analyst

Nationwide
04.2010 - 08.2013
  • Company Overview: Played a critical role in ensuring adherence to government regulations, including the administration and compliance of 457(b) deferred compensation plans, while delivering high-quality customer service for a leading retirement plan
  • Interpreted complex product provisions and regulations, ensuring compliance while providing exceptional service to clients
  • Delivered tailored financial solutions, leveraging extensive knowledge of products and regulations to address customer needs
  • Applied strong problem-solving skills to resolve issues, anticipating customer needs through in-depth research and analysis
  • Built and maintained strong relationships with internal and external clients, contributing to overall organizational success
  • Played a critical role in ensuring adherence to government regulations, including the administration and compliance of 457(b) deferred compensation plans, while delivering high-quality customer service for a leading retirement plan

Education

Bachelors of Arts - Public Administration & Management

Northern Arizona University
01.2021

Skills

  • Fraud Prevention
  • Quality Assurance
  • Operational Management
  • Risk Management
  • Stakeholder Collaboration
  • Cross-Functional Collaboration
  • Strategic Thinking
  • Problem-Solving
  • Project Management
  • Program Management
  • Process Improvement
  • Compliance
  • Communication
  • Public Speaking

Certification

  • Career Essentials in Project Management, Microsoft, 10/01/24
  • Agile Project Management Professional Certificate, Atlassian, 01/01/25

Languages

Russian
Professional

Timeline

Senior Fraud Operations Manager

DoorDash
03.2021 - Current

Fraud Analytics Lead

JP Morgan Chase
10.2016 - 04.2021

AML Analyst

Wells Fargo
08.2013 - 10.2016

Financial Services Analyst

Nationwide
04.2010 - 08.2013

Bachelors of Arts - Public Administration & Management

Northern Arizona University

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Lucy Sarumova