Lucy Schenck
Syracuse,NY
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Team Leader
Wegmans Family Food Markets
Syracuse, NY
04.2024 - Current
- Ensured compliance with company policies and regulations related to customer service.
- Participated in recruitment activities such as interviewing potential candidates for open positions within the department.
- Coordinated with other departments to resolve customer issues quickly and efficiently.
- Developed strategies to improve customer experience levels while minimizing costs.
- Provided leadership and guidance to service team in order to ensure customer satisfaction.
Pharmacy Technician
Wegmans Family Food Markets
Syracuse, NY
05.2017 - 04.2023
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided education materials about medications to patients upon request.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
Rehab Scheduling Coordinator
St. Camillus Nursing Home
Syracuse, NY
05.2007 - 04.2023
- Created and maintained employee schedules to ensure adequate staffing levels.
- Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Education
High School Diploma -
East Brunswick Vocational & Technical
East Brunswick, NJ06-1978
Skills
- Strong leadership
- Work Planning
- Team Supervision
- Cash Handling
- Overtime Management
- Mentoring
- Coaching
- Leadership
Timeline
Service Team Leader
Wegmans Family Food Markets
04.2024 - Current
Pharmacy Technician
Wegmans Family Food Markets
05.2017 - 04.2023
Rehab Scheduling Coordinator
St. Camillus Nursing Home
05.2007 - 04.2023
High School Diploma -
East Brunswick Vocational & Technical
- NYS Notary Public
Certification
- NYS Notary Public
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