Lucy Sedillo
Las Cruces,NM
Summary
Dedicated and LASER focused GM with over 30 years of Management experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. My specialty is people management and retention. I am your greasiest tool at building or maintaining a successful business.
Overview
30
30
years of professional experience
Work History
GM
Home Instead Senior Care Home
Las Cruces, NM
04.2023 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Project Manager
St Paul's PACE Senior Services
San Diego, CA
10.2021 - 05.2023
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Prepared cost estimates for projects of varying sizes.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Modified project plans when needed to better align with organizational objectives.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Determined project staffing needs and led resource management.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Drafted project construction schedule and updated as job progressed.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Childcare Center Director
KinderCare Learning Centers
Huntsville, AL
07.2020 - 10.2021
- 1Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Sustained ideal staff-to-student ratio in center licensed for 150 children 0-12 aged
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Hired, mentored and monitored qualified childcare staff.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Managed school's social media accounts to promote positive image to area families.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Monitored student progress and assisted students and teachers with resolving problems.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Develop new marketing strategies to quickly capitalize on trends and social media.
•Restructured several lines to eliminate cash drains and increase overall revenue.
• Improved profit margin 10% by sourcing new vendors and negotiating favorable contracts.
• Implemented new quality assurance initiatives to increase product reliability and customer satisfaction.
• Managed all hiring and training for new staff.
• Developed six month projection stats for probable income.
• Handled center day to day operations and family satisfaction.
• Developed team building strategies and a plan of action for staff retention.
• Handled all budget and finance for the center.
• Monthly invoicing and banking.
• Daily data entry.
• Customer Retention and Satisfaction..o - Sustained ideal staff-to-student ratio in center licensed for 135 children aged.
Center Director of Operations
St Paul's CDC
Las Cruces, NM
12.2015 - 07.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Insurance Manager
AllState
Las Cruces , NM
08.1994 - 12.2015
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Managed relationships with tax authorities, bankers and auditors.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Coordinated preparation of external audit materials and external financial reporting.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Analyzed competitors and market trends to facilitate business growth.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed or analyzed information to assess current or future financial status of firms.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Customer service and retention
- Policy review and adjustments
- Claims
Education
Bachelor of Science - Early Childhood Education
New Mexico State University
Las Cruces, NM12.2015
Skills
- Performance Improvements
- Cost Reduction and Containment
- Multi-Unit Operations Management
- Workforce Training
- Systems Implementation
- Project Development and Lifecycle
- Work Flow Planning
- Purchasing and Procurement
- Complex Problem Solving
- Detail Oriented
- Team Leadership
- Vendor Selection
- Budget Control
- Project Management
- Customer Relationship Management
- Performance Monitoring
- Staff Management
- Documentation and Reporting
- Quality Assurance
- Team Collaboration
- Risk Management
- Cost Control
- Staff Retention
- Schedule Management
- Baseline Schedules Creation
- Data Review
- Quality Assurance and Control
- Client Rapport
- Project Scope
- Conflict Management
- Staff Training and Motivation
- Productivity Improvement
- Staff Training and Mentoring
Languages
English
Professional
Spanish
Professional
Affiliations
- Crimson Scholar
- Phi Kappa Phi
Timeline
GM
Home Instead Senior Care Home
04.2023 - Current
Project Manager
St Paul's PACE Senior Services
10.2021 - 05.2023
Childcare Center Director
KinderCare Learning Centers
07.2020 - 10.2021
Center Director of Operations
St Paul's CDC
12.2015 - 07.2020
Insurance Manager
AllState
08.1994 - 12.2015
Bachelor of Science - Early Childhood Education
New Mexico State University