Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Slater

Sparks,NV

Summary

Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Starbucks
05.2024 - 03.2025
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
  • Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
  • Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
  • Led by example in customer service, setting high standard for team.

Barista

Pete's
03.2023 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating area as daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Expeditor

David's Bar and Grill
07.2021 - 03.2023
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

Spanish Springs High School
06.2022

Skills

  • Cash handling proficiency
  • Cleanliness standards
  • Supply ordering
  • POS system operations
  • Food and beverage service
  • Effective opening and closing techniques
  • Exceptional customer service
  • Food running
  • Menu memorization
  • Growth mindset

Timeline

Barista Shift Lead

Starbucks
05.2024 - 03.2025

Barista

Pete's
03.2023 - 04.2024

Expeditor

David's Bar and Grill
07.2021 - 03.2023

High School Diploma -

Spanish Springs High School

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Lucy Slater