Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy T. Spano

Staten Island,NY

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant Front Desk

Beacon Christian Community Health Center
Staten Island, NY
05.2016 - Current
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.

Education

Associate Of Applied Science - Medical Assistant

St. Paul’s School of Nursing
2 Teleport Drive Staten Island NY 10311
05.2016

Skills

  • Detail-Oriented
  • Administrative Tasks
  • CPR Certified
  • Appointment Scheduling
  • Advising Patents
  • Preparing Treatment Rooms
  • Problem Solving
  • Cleaning and Sterilizing
  • Verbal and Written Communication
  • Equipment Troubleshooting and Maintenance
  • Customer Service
  • Supply Ordering
  • Critical Thinking
  • Scheduling Tests and Procedures
  • Patient Referral
  • Data Entry
  • Current Medical Assistant Certification
  • Payment Plan Options
  • Payment Scheduling and Collection
  • Insurance Forms
  • HIPAA Compliance
  • Patient Health Information Access
  • Referral Verification
  • Patient Eligibility Requirements
  • Cash Handling
  • EHR Software
  • Pharmacy Correspondence
  • Insurance Authorizations
  • Mail Distribution
  • Taking Client Histories
  • Calendar and Appointment Management
  • Order Purchasing
  • Inventory Management
  • Adaptable and Flexible
  • Office Coordination
  • Computer Proficiency
  • Regulatory Documentation
  • Flexible Schedule
  • Collecting Patient Specimens and Tests
  • Collaboration and Teamwork
  • Front desk operations
  • Front desk assistance

Certification

  • Registered and Certified Medical Assistant.

Timeline

Registered Medical Assistant Front Desk

Beacon Christian Community Health Center
05.2016 - Current

Associate Of Applied Science - Medical Assistant

St. Paul’s School of Nursing

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Lucy T. Spano