Lucy T. Spano
Staten Island,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant Front Desk
Beacon Christian Community Health Center
Staten Island, NY
05.2016 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Education
Associate Of Applied Science - Medical Assistant
St. Paul’s School of Nursing
2 Teleport Drive Staten Island NY 1031105.2016
Skills
- Detail-Oriented
- Administrative Tasks
- CPR Certified
- Appointment Scheduling
- Advising Patents
- Preparing Treatment Rooms
- Problem Solving
- Cleaning and Sterilizing
- Verbal and Written Communication
- Equipment Troubleshooting and Maintenance
- Customer Service
- Supply Ordering
- Critical Thinking
- Scheduling Tests and Procedures
- Patient Referral
- Data Entry
- Current Medical Assistant Certification
- Payment Plan Options
- Payment Scheduling and Collection
- Insurance Forms
- HIPAA Compliance
- Patient Health Information Access
- Referral Verification
- Patient Eligibility Requirements
- Cash Handling
- EHR Software
- Pharmacy Correspondence
- Insurance Authorizations
- Mail Distribution
- Taking Client Histories
- Calendar and Appointment Management
- Order Purchasing
- Inventory Management
- Adaptable and Flexible
- Office Coordination
- Computer Proficiency
- Regulatory Documentation
- Flexible Schedule
- Collecting Patient Specimens and Tests
- Collaboration and Teamwork
- Front desk operations
- Front desk assistance
Certification
- Registered and Certified Medical Assistant.
Timeline
Registered Medical Assistant Front Desk
Beacon Christian Community Health Center
05.2016 - Current
Associate Of Applied Science - Medical Assistant
St. Paul’s School of Nursing
- Registered and Certified Medical Assistant.
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