Lucy Stenhouse
Vero Beach,FL
Summary
Experienced Client Coordinator bringing 5 years of quality performance in customer relations within the luxury hospitality industry.
Overview
5
5
years of professional experience
Work History
Client Coordinator
Heyens Hospitality
01.2023 - Current
- Serve as primary point of contact for all clients across two properties, managing expectations and ensuring streamlined communication from contract signing to culmination of the wedding day
- Sell and coordinate various venue offered products and services
- Maintain detailed documentation of all client interactions, allowing for seamless handoffs between myself and day of event managers
- Assist in select marketing initiatives aimed at promoting wedding venues and services
- Work closely with venue sales managers and planning and design team to identify potential clients for floral and event planning
- Troubleshoot any client issues; respond to client requests within 24 hours of receipt. Resolve issues and communicate accordingly
Venue Coordinator
The Merrimon- Wynne House
01.2021 - 01.2023
- Managed and oversaw all venue related tasks during planning and production of events
- Collaborated with 10+ vendors to ensure seamless event execution, resulting in positive feedback from clients
- Provided highest level of customer service to clients and guests
- Drafted and finalized all bar details through Tripleseat Software
- Created effective layouts through Allseated Software
Operations Manager
Surcie
01.2021 - 07.2022
- Operated as lead point of contact for all inquires and client projects for high-end wedding stationery boutique
- Developed and maintained relationships with external vendors and suppliers
- Assisted in creative design and event branding during client meetings and proofing process
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Coordinated invoicing and payment through QuickBooks software
Senior Client Coordinator
Themeworks Creative
06.2019 - 12.2020
- Managed all clients, including coordinating all rental sales in a 20,000 sq foot showroom and event design
- Effectively communicated with front-of-house and warehouse crew to ensure specifications for each event were properly executed
- Coordinated all logistics with 20+ venues including set up, break down, and deliveries
- Managed administrative tasks including creation of price quotes and invoices for clients, payroll, and onboarding
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions
Venue Assistant
The Merrimon- Wynne House
05.2019 - 12.2020
- Collaborated with venue coordinator during set up and duration of event days
- Created and managed spreadsheets for venue operations and research
- Assisted in creation of social media materials and monitored engagement across platforms
Education
Bachelor of Fine Arts in Advertising -
Appalachian State University
Boone, NC05.2019
Bachelor of Fine Arts in Social Work -
University of Mississippi
Oxford, MSSkills
- Client Relationship Building
- Goal Setting and Achievement
- Proficient in Tripleseat and Dubsado software
- Teamwork and Collaboration
Timeline
Client Coordinator
Heyens Hospitality
01.2023 - Current
Operations Manager
Surcie
01.2021 - 07.2022
Venue Coordinator
The Merrimon- Wynne House
01.2021 - 01.2023
Senior Client Coordinator
Themeworks Creative
06.2019 - 12.2020
Venue Assistant
The Merrimon- Wynne House
05.2019 - 12.2020
Bachelor of Fine Arts in Advertising -
Appalachian State University
Bachelor of Fine Arts in Social Work -
University of Mississippi
Similar Profiles
Mike StovesMike Stoves
Task Force Executive Chef at United Hospitality/Transformation HospitalityTask Force Executive Chef at United Hospitality/Transformation Hospitality
Henry HiranoHenry Hirano
Campus Finance Manager at Aimbridge Hospitality / Evolution HospitalityCampus Finance Manager at Aimbridge Hospitality / Evolution Hospitality
Linda HoulihanLinda Houlihan
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions