Lucy Tester
Kingsport,TN
Summary
Results-driven professional with a strong background in quality control, adept at defect identification and inspection reporting. Proven ability to enhance team collaboration and streamline processes, ensuring safety compliance and operational efficiency. Recognized for exceptional communication skills and commitment to continuous improvement, consistently exceeding quality standards; Self-starter with a strong background also in Warehouse/Industrial Operations working as a material handler to include operating various types of fork lifts, which involved working in almost every area of the warehouse, including picking, packing, shipping, receiving, inventory, and storage.
Overview
13
13
years of professional experience
Work History
Finishing Inspector
Microporous
02.2025 - 04.2025
- Conducted inspections to ensure product compliance with quality standards.
- Identified defects and documented findings for continuous improvement processes.
- Collaborated with team members to enhance inspection procedures and accuracy.
- Utilized precision measuring tools to assess product specifications effectively.
- Assisted in maintaining a clean and organized work environment to promote safety.
- Reported inspection results to management for timely decision-making and corrective actions.
Polymers Packager
Partner Industrial
01.2024 - 01.2025
- Operated packaging machinery to ensure efficient product assembly and distribution.
- Inspected finished products for quality assurance and compliance with safety standards.
- Collaborated with team members to optimize workflow and reduce downtime during production shifts.
- Maintained cleanliness and organization of work area to support operational efficiency.
- Assisted in training new employees on packing methods and safety procedures.
- Monitored inventory levels of packaging materials to prevent shortages during production runs.
- Implemented best practices for packaging processes, enhancing overall productivity rates.
- Communicated effectively with supervisors regarding potential equipment issues or process improvements.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Assembled packages according to meet specific customer requirements.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Followed safety protocols to prevent accidents and injuries.
- Maintained clean and safe work environment, complying with all safety regulations.
- Placed items into bags, boxes or other containers.
- Monitored inventory levels to report on shortages or excess.
- Packaged fragile items with cushioning material.
Front End Associate/Cashier
Mountain View Restaurant
03.2023 - 12.2023
- Assisted customers with menu selections and provided exceptional service in fast-paced environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new associates on restaurant procedures and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Monitored inventory levels and assisted in stock management for efficient operations.
- Adapted quickly to changing priorities while maintaining high service quality standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
- Implemented new display layouts that attracted customer attention and improved product visibility.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register, balancing cash drawers at the beginning and end of shifts.
- Monitored inventory levels, notifying management of low stock or discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport and fostered brand loyalty by offering personalized service.
Account Representative
Mariner Finance
08.2022 - 09.2023
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Executed order processing and ensured accurate documentation of transactions.
- Developed strong relationships with clients to promote loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with sales team to identify opportunities for account growth.
- Resolved billing discrepancies by investigating issues and coordinating with finance department.
- Maintained up-to-date knowledge of industry trends to better serve clients' needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Developed and implemented strategies to improve customer retention and loyalty.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
- Optimized account portfolios by regularly assessing client needs against service offerings, ensuring maximum value for both parties.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Loan Consultant I
Lendmark Financial Services
04.2019 - 08.2022
- Analyzed client financial data to recommend appropriate loan products.
- Streamlined loan processing procedures to enhance efficiency and reduce turnaround times.
- Collaborated with underwriting teams to ensure accurate and timely approvals.
- Educated clients on loan options, terms, and application processes to facilitate informed decisions.
- Developed and maintained strong relationships with clients to foster trust and repeat business.
- Assisted in training new consultants on company policies and best practices for loan processing.
- Resolved client inquiries and concerns promptly, ensuring high levels of satisfaction throughout the process.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding [Type] loans.
- Compiled documentation necessary to successfully fund over [Number] loans per month.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
- Managed communications as central point of contact for entire lending process.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Educated customers about [Type] loan options, benefits and restrictions.
- Worked with processing department to successfully submit and finalize applications for [Type] loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with other departments to promptly process loan applications.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
Assistant Manager
Advance America
02.2015 - 02.2019
- Led team in implementing process improvements, enhancing operational efficiency and service delivery.
- Developed training programs for new staff, fostering skill development and onboarding consistency.
- Analyzed customer feedback to identify service gaps, driving initiatives for enhanced customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Collaborated with cross-functional teams to execute strategic projects aligned with organizational goals.
- Managed scheduling and resource allocation, ensuring optimal coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Crew Member/Assistant Manager
Pal's Sudden Service
10.2012 - 08.2015
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Collaborated with team members to maintain optimal workflow during peak hours.
- Trained new crew members in operational procedures and customer engagement techniques.
- Managed inventory levels, assisting in supply ordering to minimize shortages.
- Implemented process improvements that enhanced service speed and order accuracy.
- Resolved customer complaints promptly, improving overall dining experience feedback scores.
- Ensured compliance with health regulations through regular sanitation checks and staff training sessions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Improved team morale, leading to increased productivity and reduced turnover.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Boosted repeat customer rates by providing friendly and engaging service.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Fostered positive team environment by assisting coworkers during rush periods.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Supported training of new crew members, leading to more efficient onboarding process.
- Increased customer satisfaction with prompt and accurate order taking.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Led team in delivering exceptional customer service and ensuring compliance with regulatory standards.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05-1994
Skills
- Quality control
- Defect identification
- Inspection reporting
- Precision measurement
- Safety compliance
- Equipment operation
- Team collaboration
- Time management
- Communication skills
- Problem resolution
- Product assembly
- Visual inspections
- Safety awareness
- Equipment inspection
- Ethics and integrity
- Materials testing
- Sample collection
Timeline
Finishing Inspector
Microporous
02.2025 - 04.2025
Polymers Packager
Partner Industrial
01.2024 - 01.2025
Front End Associate/Cashier
Mountain View Restaurant
03.2023 - 12.2023
Account Representative
Mariner Finance
08.2022 - 09.2023
Loan Consultant I
Lendmark Financial Services
04.2019 - 08.2022
Assistant Manager
Advance America
02.2015 - 02.2019
Crew Member/Assistant Manager
Pal's Sudden Service
10.2012 - 08.2015
High School Diploma -
David Crockett High School