Lucy Tidd
Portland,ME
Summary
Motivated and reliable college student pursuing a degree in Political Science and Criminal Justice at Northeastern University. Experienced in customer service, teamwork, and fast-paced work environments. Skilled communicator with strong problem-solving abilities, eager to learn and grow professionally.
Overview
4
4
years of professional experience
Work History
Movie Theater Employee
FLAGSHIP CINEMAS
11.2022 - Current
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Assisted guests with special needs and helped with seat accommodations.
- Worked the register and sold admission, processed payments, and issued tickets.
Ice Cream Scooper
Captain Sams ice cream
03.2022 - Current
- Scooped and served ice cream to customers
- Provided excellent customer service by greeting customers with a friendly attitude and answering any questions
- Maintained the cleanliness of the ice cream shop by regularly wiping down counters, tables, and equipment
- Managed cash register transactions accurately, handling payments and providing change to customers
- Assisted in inventory management by monitoring stock levels of ice cream flavors, toppings, and supplies
- Handled customer complaints or concerns promptly and professionally, striving to resolve issues to their satisfaction
- Operated ice cream machines efficiently, ensuring proper functioning and maintenance throughout shifts
- Trained new employees on proper scooping techniques, hygiene practices, and customer service standards
Food Runner/Server
Highroller Lobster Company
03.2024 - 08.2025
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Maintained a clean and organized work area
- Assisted in setting up dining areas before service, including arranging table settings and utensils
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
Server/Waiter
OceanView at Falmouth
06.2021 - 09.2021
- Served food with a positive attitude and always made sure the guests were as content as possible
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled a high volume of customers regularly
Education
First year college student - Political Science, Criminology
Northeastern University
Boston, MA09.2025
High School Diploma -
Portland High Shcool
Portland, ME06-2024
Skills
- Communication skills
- Leadership skills
- Problem-solving skills
- Point of sale systems
- Strong work ethic
- Perseverance skills
- Busser
- Writing Skills
- Serving (3 years)
- Fundraising
Languages
Spanish - Beginner
Community Service
2022-2024
Volunteered at Maine Needs in Portland, Maine, sorting and distributing donated items to families in need.
Timeline
Food Runner/Server
Highroller Lobster Company
03.2024 - 08.2025
Movie Theater Employee
FLAGSHIP CINEMAS
11.2022 - Current
Ice Cream Scooper
Captain Sams ice cream
03.2022 - Current
Server/Waiter
OceanView at Falmouth
06.2021 - 09.2021
First year college student - Political Science, Criminology
Northeastern University
High School Diploma -
Portland High Shcool