Lucy Tubbs
Lebanon,IN
Summary
Dynamic professional with a proven track record in enhancing customer experiences at Farmers Bank Fieldhouse through exceptional service and efficient complaint resolution. Skilled in computer applications and clear communication, consistently exceeding performance goals. Cultivated strong vendor relationships at Ulta, boosting merchandise selection and sales by over 20%. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Farmers Bank Fieldhouse
02.2024 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with court modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Explained memberships and provided tours around Fieldhouse
Prestige Beauty Advisor
Ulta
08.2022 - 10.2023
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
Crew Team Member
Keystone's Mac Shack
08.2021 - 09.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Infant Teacher
Primrose Schools
05.2022 - 08.2022
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Promoted development of social, emotional, and communication skills in infants.
Server, Host, and Expo
Parky's Smokehouse
05.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Sunspot Tanning Salon
07.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Pre-Physical Therapy
University of Cincinnati
Cincinnati, OH05.2025
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Documentation And Reporting
- First Aid Training
- Clear Communication
- Reservation Management
- Marketing
Timeline
Guest Service Representative
Farmers Bank Fieldhouse
02.2024 - Current
Prestige Beauty Advisor
Ulta
08.2022 - 10.2023
Infant Teacher
Primrose Schools
05.2022 - 08.2022
Crew Team Member
Keystone's Mac Shack
08.2021 - 09.2022
Server, Host, and Expo
Parky's Smokehouse
05.2021 - 08.2021
Assistant Manager
Sunspot Tanning Salon
07.2018 - 08.2020
Bachelor of Science - Pre-Physical Therapy
University of Cincinnati