Lucy Tyler
Albuquerque,NM
Summary
Results-driven professional with extensive experience in supervision and compliance management. Proven ability to streamline processes and enforce policies that ensure organizational integrity. Known for fostering collaborative team environments and adapting to dynamic operational needs. Skilled in conflict resolution and strategic planning.
Overview
7
7
years of professional experience
Work History
Electronic Monitoring and Supervision Officer
Administrative Office of the Courts
03.2025 - Current
- Research and identify each defendant's conditions of release to ensure any reported violations are a direct violation of the condition that may have been ordered.
- Provide written notification to local courts, assigned Pretrial Officer, and other criminal justice partners of violations and/or requests for bench warrants.
- Developed strong relationships with local law enforcement agencies to enhance collaboration efforts in monitoring high-risk offenders effectively.
- Optimized case management efficiency by maintaining accurate records and utilizing advanced technology tools for tracking progress.
- Responsible for evaluating electronic monitoring alerts to determine if there is a violation and provide appropriate responses and notification following program policies and procedures such
as: requesting an arrest warrant, notifying justice partner agencies, and otherwise supporting public safety regarding those identified as crime victims and others. - Prepare accurate written reports including detailed chronological events specific to a violation for requests for bench warrants.
- Compile and report statistical data.
- Document all interactions with the defendant, notifications, and actions taken in the case
management system. - Work with new technologies to provide pretrial supervision.
Youth Program Officer II- Intake
Bernalillo County Youth Services Center
04.2024 - 03.2025
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Book in new residents that have been approved to come to detention. This requires making sure all the paperwork is
correct; the officers have signed the paperwork, and the resident has been approved by medical. - Compile files for in house documentation and ensure that all documents are signed and the file is kept up to date.
- Effectively communicate with parents, Probation, Judges, outside programs
- Verify that the people that I speak to on the phone requesting information are allowed to have the information and speak to
the correct people if needed. - Communicate with Juvenile Probation on a daily and ensure that all the necessary paperwork is completed.
- Communicate with other departments daily to organize and formulate plans for each day.
Youth Development Specialist
Juvenile Justice Youth Services
04.2022 - 08.2024
- Mentor, oversee, and work closely with high-risk/ violent youth offenders.
- Schedule and provide supervision of individual and group activities, write court reports.
- Complete Daily notes for each youth, treatment plans, and supervision standards.
- Effectively write incident reports which provided detailed information about a physical intervention if one occurred along with any incident that required documentation.
- Assist with teaching a variety of pro-social, academic, and vocational skills I would work closely with our clinician and implement specialized treatment plans.
co-facilitate individual, family, or group sessions with a Licensed Mental Health Practitioner. - Pass the Integrated Crisis Response (ICR) intervention program within 90 days of employment and then re-certify every 6 months
and be able to provide crisis intervention, when necessary, which could include resolving potentially dangerous situations to ensure
the safety of staff, clients or the public. - Communicate information and ideas clearly and concisely, in writing along with reading and understanding information presented in writing.
Youth Program Officer II
Bernalillo County Youth Services Center
10.2023 - 04.2024
- Maintain security, order, and discipline to prevent disturbances and ensure safety.
- Serve as first line lead-worker to ensure shifts are fully staffed and maintain facility security. Conduct and participate in in-service training and staff development programs.
- Assist in training, assigning, and leading subordinate staff.
- Evaluate, recommend, and implement programs to educate residents in daily living skills and social skills.
- Review youth files/records to ensure accurate documentation and provide reports to the Program Manager.
- Assign and monitor activities of residents; supervise residents in physical education and recreational activities.
- Transport residents to court, hospitals, or other facilities.
- Physically restrain violent residents and pursue escape attempts if necessary.
- Ensure appropriate shift transition including documentation and staffing issues.
- Initiate contacts with parents, legal guardians, and other agencies
Bartender
Via 313 Pizza
10.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Buffalo Wild Wings
10.2018 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Developmental Psychology
Brigham Young University
Provo, UT07-2022
Associate of Arts - Criminal Justice
North Central Texas College
Denton, TX07-2018
Skills
- Policy enforcement
- Troubleshooting and problem resolution
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Proficient in many software applications
Timeline
Electronic Monitoring and Supervision Officer
Administrative Office of the Courts
03.2025 - Current
Youth Program Officer II- Intake
Bernalillo County Youth Services Center
04.2024 - 03.2025
Youth Program Officer II
Bernalillo County Youth Services Center
10.2023 - 04.2024
Bartender
Via 313 Pizza
10.2022 - 08.2023
Youth Development Specialist
Juvenile Justice Youth Services
04.2022 - 08.2024
Server/Bartender
Buffalo Wild Wings
10.2018 - 04.2022
Bachelor of Science - Developmental Psychology
Brigham Young University
Associate of Arts - Criminal Justice
North Central Texas College