Lucy Tyler McLean
Summary
Detail-oriented healthcare professional, with expertise in laboratory processes. Hardworking and driven with quality-focused and proactive approach. Bringing over 30 years of experience in laboratory and healthcare settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven leader with remarkable planning, problem-solving and project management abilities. Resourceful and proactive with a focus on improving and streamlining all areas of operations to maximize team effectiveness. Looking for a growth-oriented position in a fast-paced environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Ethics and Compliance Officer
HCA Health One: The Medical Center Of Aurora
11.2021 - Current
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Successful completion of internal corporate compliance review process through diligent preparation and organization of required documentation.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Developed effective tracking systems for reporting potential non-compliance incidents swiftly and accurately.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
- Responded to employee inquiries regarding compliance regulations and procedures.
WORKFLOW SPECIALIST- Technical Solution Design Team, Southwestern United States
Abbott Laboratories, Diagnostics Division
01.2019 - 11.2021
- Evaluated customer processes and made suggestions for streamlined workflow processes by identifying inefficiencies and implementing effective solutions.
- Collaborated with cross-functional teams to optimize workflows and design effective automation systems.
- Created custom workflows tailored to the unique needs of the customer, to enhance overall effectiveness.
- Managed multiple projects simultaneously, ensuring on-time delivery and high-quality results.
- Maintained consistent quality standards across all deliverables through diligent oversight of work processes and attention to detail.
- Developed strong relationships with customers, sales executives, project managers and other team members to successfully prepare for implementation of automation systems.
- Monitored project plans and challenges and proactively resolved obstacles.
- Produced detailed and relevant presentations to support sales and model proposed solutions for customers.
- Created and optimized records management strategies to coordinate and protect information.
Service Line Director, Neurosciences & Orthopedics
HCA Health One: The Medical Center Of Aurora
05.2016 - 06.2018
- Improved efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and physicians to guide operational strategy.
- Drafted and distributed reports to assist executive team with critical business decisions.
- Implemented business strategies, increased surgical volumes and improved door to needle times for stroke patients.
- Mitigated business risks by working closely with staff members and assessing performance.
Laboratory Director, Multi-Campus
HCA HealthOne The Medical Center Of Aurora
06.2014 - 01.2017
- Ensured accurate data collection and analysis through strict quality control measures.
- Managed budgets, inventory, and purchasing to maintain cost-effective operations while supporting lab needs.
- Established strong relationships with external partners for collaboration on laboratory services.
- Maintained compliance with regulatory standards by conducting regular audits and addressing any identified issues promptly.
- Oversaw the hiring, training, and supervision of laboratory staff to create an effective team environment.
- Set performance benchmarks that led to higher productivity levels among team members.
- Championed continuous improvement initiatives within the lab to foster a culture of excellence and innovation.
- Conducted thorough evaluations of staff performance to identify opportunities for professional growth and advancement.
- Promoted interdisciplinary collaborations across departments to enhance overall problem-solving capabilities.
- Kept laboratory in line with facility and regulatory compliance requirements.
- Directed team performance, managed schedules and optimized workflow to maximize productivity.
- Implemented process improvements to eliminate errors, reduce processing time and streamline procedures.
- Coordinated laboratory work with outside departments and facilities to keep specimens and results moving forward.
OPERATIONS PROCESS MANAGER
Kaiser Permanente, Multiple Locations in Colorado
11.2007 - 05.2014
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
- Developed innovative solutions to complex problems, resulting in more efficient processes and improved customer satisfaction.
- Implemented Lean Six Sigma methodologies to reduce variability in processes, driving consistency and predictability in results.
- Delivered consistent process improvements through the utilization of data-driven decision-making methods.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Assessed corporate business processes to align outcomes with strategic goals and corporate vision.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased overall productivity by providing training and support for team members in best practices and techniques.
CENTER ADMINISTRATOR
ClearChoice Dental Implant Center
02.2007 - 11.2007
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Developed and maintained strong relationships with staff, patients, and physicians in a collaborative environment.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
DIRECTOR OF PATIENT SUPPORT SERVICES
HCA HealthOne Centennial Hospital
06.2001 - 11.2006
- Increased patient, physician and employee satisfaction through strong communication and collaboration.
- Enhanced team performance through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved process efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple departments.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
LABORATORY SPECIALIST-Transfusion
Bonfils Blood Center
04.1995 - 12.1999
- Improved test accuracy through rigorous quality control measures and equipment maintenance.
- Maintained a safe and clean laboratory environment by adhering to strict safety guidelines and protocols.
- Trained junior staff members on proper laboratory techniques and procedures, fostering professional growth within the team.
- Managed inventory and procurement of essential lab supplies, reducing downtime and ensuring seamless operation.
- Monitored compliance with regulatory requirements to ensure the highest standards of safety and ethical conduct were met consistently throughout all operations.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Developed and implemented standard operating procedures to verify quality control.
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
SUPERVISOR SPECIMEN HANDLING
Analytitox, Inc./Corning Clinical Labs
04.1993 - 04.1995
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed and implemented policies and procedures to ensure good quality test results.
Education
Skills
- Proven Leader and Customer Experience Expert
- Program and Service Line Implementation
- Project Management & Risk Mitigation
- Strategic Planning & Business Development
- Laboratory, Primary Care & Neuroscience Leadership
- Executive and Physician Leader Collaboration
- Data Analysis and Presentation Skills
- Process Improvement expertise
- Investigations Skills
- Critical thinking
- Attention to detail
- Problem solving
Certification
- Leading at the Speed of Trust, 2009
- Facilitation Skills Certificate, 2011
- Facilitative Leadership, 2012
- Certified Improvement Advisor, 2012
- Culturally Competent Care for the LGBTQ patient, 2012
- Crucial Conversations, 2014
- Influencer, 2017
- Lean Six Sigma, Abbott Diagnostics - 2021
Affiliations
- Manna Connect – Volunteer Ally, Highlands Ranch, CO
- HOA Treasurer – Livengood Hills, Parker, CO
- Jesus on Colfax - Family Room Advocate, Aurora, CO
Timeline
Ethics and Compliance Officer
HCA Health One: The Medical Center Of Aurora
11.2021 - Current
WORKFLOW SPECIALIST- Technical Solution Design Team, Southwestern United States
Abbott Laboratories, Diagnostics Division
01.2019 - 11.2021
Service Line Director, Neurosciences & Orthopedics
HCA Health One: The Medical Center Of Aurora
05.2016 - 06.2018
Laboratory Director, Multi-Campus
HCA HealthOne The Medical Center Of Aurora
06.2014 - 01.2017
OPERATIONS PROCESS MANAGER
Kaiser Permanente, Multiple Locations in Colorado
11.2007 - 05.2014
CENTER ADMINISTRATOR
ClearChoice Dental Implant Center
02.2007 - 11.2007
DIRECTOR OF PATIENT SUPPORT SERVICES
HCA HealthOne Centennial Hospital
06.2001 - 11.2006
LABORATORY SPECIALIST-Transfusion
Bonfils Blood Center
04.1995 - 12.1999
SUPERVISOR SPECIMEN HANDLING
Analytitox, Inc./Corning Clinical Labs
04.1993 - 04.1995
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