Lucy Vanstone
Cleburne,TX
Summary
Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 7 years. Excellent communications skills and high cleanliness standards leading to outstanding results. Dedicated housekeeper with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills
Overview
14
14
years of professional experience
Work History
EVS Supervisor
Crothall Healthcare Environmental Services
09.2021 - 07.2024
- Managed 7 team members in Emergency Room Department and Outpatient facility and a Fitness center, Trained and Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards and building repairs observed.
- Cleaned and disinfected patient exam rooms, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
EVS Housekeeper Team Leader
Texas Health Resources Harris Methodist Hospital
04.2010 - 04.2020
- Organized daily cleaning schedules for custodial team. Managing the schedule for 8 replying to emails and calls from management
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance. Getting all 7 staff members to do Safety Modules on the computer
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel. Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements. Educated staff on organizational mission and goals to help employees achieve success.
Education
GED -
Mckinney High School
Mckinney, TX05.2000
Skills
- Professional and Courteous
- Work Planning and Organization
- COVID-19 Safety Procedures
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-solving abilities, Decision-Making
- Multitasking, detail-Oriented
- OSHA Compliance, Infection Control
- Team building, Prioritization, Problem-solving aptitude
- Safety Standards and Protocols
- Productivity and Time Management, Self Motivation
- Multitasking Abilities, Problem-Solving
- Employee Training and Development, Work place Safety
Languages
Spanish
English
Timeline
EVS Supervisor
Crothall Healthcare Environmental Services
09.2021 - 07.2024
EVS Housekeeper Team Leader
Texas Health Resources Harris Methodist Hospital
04.2010 - 04.2020
GED -
Mckinney High School
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