Lucy Vasquez
Blue Springs,MO
Summary
Professional with strong background in customer interactions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Teacher Assistant
Merrit Academy Elementary School
01.2003
Customer Service Professional
Mattie Rhodes Center
01.2021 - 01.2024
Participant Engagement Coordinator-Participant Service Advocate
Mattie Rhodes Center
01.2017 - 01.2020
Administrative Assistant
Mattie Rhodes Center
01.2012 - 01.2016
Administrative Assistance/Receptionist
Mattie Rhodes Center
01.2005 - 01.2016
Telephone Prayer Associate
Unity World Headquarters
01.2006 - 01.2014
Receptionist/Secretary
Mattie Rhodes Center
01.2005 - 01.2011
Paraprofessional
Rainbow Center for Communicative Disorders
01.2004 - 01.2005
Teacher Assistant
Little Angel Christian Day Care
01.2002 - 01.2003
Law office Administrative Assistant
Jose Tavara Law Office
01.1996 - 01.2000
Education
Community Health Worker -
Metropolitan Community College
Training Program - Personnel Administration and Accountant Assistant
Behavioral Health Workshops -
MRC
Associate degree - Business Administration
Metropolitan Community College
Kansas City, MO11.2024
Skills
- Client Service Support
- Scheduling
- Client Intake Resource
- Expense Management
- Records Management
- Bilingual
- Community & Client Focused
Administrative Support
- Empathy
- Positive Attitude
- Perseverance
- Service-Oriented
- Engaging
- Complain resolution
- Dedicated
- Team Player
Committeesandawards
- Trauma Informed Care MRC Committee, Team Member
- 2015 Spirit Award, Mattie Rhodes Center
References
David Stadler, MRC Director, Lucy has consistently displayed the ability to assess situations and act accordingly. She actively looks for ways to better serve the clients and … the agency.
Keycompetencies
Executive & Administrative Support, Client Service Support & Scheduling, Client Intake Resource, Expense Management, Records Management, Bilingual, Community & Client Focused, Empathetic, Love for children, Positive Attitude and Perseverance, Service-Oriented, Engaging, Flexible, Dedicated, Team Player, Trusted
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Professional
Mattie Rhodes Center
01.2021 - 01.2024
Participant Engagement Coordinator-Participant Service Advocate
Mattie Rhodes Center
01.2017 - 01.2020
Administrative Assistant
Mattie Rhodes Center
01.2012 - 01.2016
Telephone Prayer Associate
Unity World Headquarters
01.2006 - 01.2014
Administrative Assistance/Receptionist
Mattie Rhodes Center
01.2005 - 01.2016
Receptionist/Secretary
Mattie Rhodes Center
01.2005 - 01.2011
Paraprofessional
Rainbow Center for Communicative Disorders
01.2004 - 01.2005
Teacher Assistant
Merrit Academy Elementary School
01.2003
Teacher Assistant
Little Angel Christian Day Care
01.2002 - 01.2003
Law office Administrative Assistant
Jose Tavara Law Office
01.1996 - 01.2000
Training Program - Personnel Administration and Accountant Assistant
Behavioral Health Workshops -
MRC
Community Health Worker -
Metropolitan Community College
Associate degree - Business Administration
Metropolitan Community College
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