Lucy Wakhungu
Waukee
Summary
Dynamic professional with a strong background in customer service and administrative support, notably at HIRTA. Proven ability to enhance client relations and streamline processes, utilizing skills in Microsoft Excel and effective problem resolution. Committed to fostering collaboration and achieving team goals, ensuring a positive experience for both clients and colleagues.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
The Goddard School For Early Childhood Development
2025.06 - Current
- Assisted lead teacher in implementing lesson plans and educational activities.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with staff to prepare materials for daily lessons and activities.
- Engaged children in play-based learning to enhance developmental skills.
- Organized classroom resources and maintained cleanliness for safety standards.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Sales Associate
Men's Wearhouse
2023.10 - 2025.05
- Achieved sales goals through personalized customer service and product knowledge.
- Assisted customers in selecting outfits, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Office Administrative Assistant
HIRTA
2021.01 - 2023.08
- Managed front desk operations, ensuring smooth daily processes and positive visitor experiences.
- Coordinated scheduling for appointments, meetings, and conferences to optimize office efficiency.
- Maintained accurate records and files, improving data retrieval and organization for staff.
- Assisted with office supply inventory, streamlining procurement processes to reduce costs.
- Implemented a digital filing system, increasing document accessibility and reducing physical storage needs.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
- Collect patient and client documents and information upon referral.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Representative
Enterprise Products
2019.07 - 2021.01
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and service quality standards.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to streamline processes and enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Developmental Psychology
Des Moines Area Community College
Ankeny, IA2023-05
High School Diploma -
Ankeny High School
Ankeny, IA2019-05
Skills
- Oral communication
- Customer service
- Data entry
- Call center experience
- Problem resolution
- Microsoft Excel
- Client relations
- Microsoft outlook
- Scheduling
- Product knowledge
- Team development
- Documentation
- Administrative support
- Technical support
- Sales expertise
- Account management
- POS systems expert
- CRM software
Timeline
Assistant Teacher
The Goddard School For Early Childhood Development
2025.06 - Current
Sales Associate
Men's Wearhouse
2023.10 - 2025.05
Front Office Administrative Assistant
HIRTA
2021.01 - 2023.08
Customer Service Representative
Enterprise Products
2019.07 - 2021.01
Associate of Science - Developmental Psychology
Des Moines Area Community College
High School Diploma -
Ankeny High School